Dustin Cannon

• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Coordinated project planning and execution with team members and team leads.
• Functioned as a Scrum Master to implemented Scrum methodology within Engineering for an Agile environment.
• Functioned as a Release Manager within Engineering for external and internal communication surrounding code deployments.

• Developed and initiated projects, managed costs and monitored performance.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Assessed project parameters and milestones to provide consistent status reports and proactively address potential delays or constraints.
• Managed change control procedures and verified completion of project deliverables within agreed cost, time scale, and resource budgets.
• Verified project plan feasibility and facilitated consistent, accurate communication with stakeholders.
• Created project plans to include roadmapping, estimations and risk assessments.

• Defined processes and procedures for an Agency which grew to 50+ contractors and 30+ clients within 120 days.

• Wrote and executed SOWs of all project and client sizes from bootstrap start ups to enterprise solutions.

• Developed monthly, quarterly and yearly organizational KPI and OKRs.

• Developed budgets and operational plans such as implementing Harvest for time and burndown rate tracking to improve project estimations versus actuality.

• Helped program and project managers improve results by offering knowledgeable feedback and assistance with complex problems utilizing milestones and roadmap techniques.

• Performed end to end product discoveries, including competitive research, persona definitions, market validation, functionality requirements, low fidelity wire frame creation and site mapping.

• Managed products through lifecycle, including defining products and road maps and working closely with engineering to deliver successful results.

• Worked with internal and external customers to analyze needs and align product road map to strategic goals.

• Created detailed user stories to meet business and functional requirements and acceptance criteria.

• Understood business needs at tactical and strategic levels to translate into deep, prioritized, and groomed backlog.

• Lead multiple simultaneous cross functional engineering projects from discovery phase to completion.

• Created and defined project plan dashboards, charters, key stakeholder communication, dependency charts, RACIs, process flow charts, data visualizations, within Confluence.

• Assisted with time trial evaluations, gap analysis discoveries across multiple engineering teams to increase productivity and drive continuous improvement.

• Improved client environment stand up on time delivery from 0% to 100% through process reviews, process improvement, risk management, cross functional dependency improvement, and automation planning

• Assisted low resourced engineering teams by adapting and learning DynamoDB table terraforming, light .NET debugging, git for merge requests, light SQL queries, cycling ECS through AWS or Jenkins.

• Assisted with implementing best practices of Agile and Scrum methodologies across multiple teams.

• Responsible for managing the Requirements of Life Cycle within the constructs of stakeholder generated Epics and Features. * Sprint Management * Scrum Master

• Design and execute process improvements, flow charts, analytical data, and training material for end users. * Visio * Excel * SQL * Jira * Confluence

• Strong skills with Confluence, Jira, Sprint Management, Story Grooming, Scrum and Agile Techniques

• Accelerated several manual business processes by working with developers and product managers to determine and implement best solutions.

• Technical Writer for internal engineers, sales and customer facing solutions. * Confluence * Zendesk

• QA support including installing and troubleshooting proprietary loyalty software, smoke testing for domain specific scenarios related to Offers, Events and User data. * SQL * Postman

• MS-SQL usage for troubleshooting of production, staging, development and QA environments. Involving writing queries for Offers, Incentives, Transactions, Catalog and User domain related issues.

• Short term contract for American Eagle Outfitters to manage a deploy of over 3000 iPods to the store fleet, utilizing Airwatch MDM. Providing daily reporting to the business on progress and feedback for improvement

• Managed a deployment of over 3000 iPods to the store fleet, utilizing Airwatch MDM.
• Providing daily reporting to the business on progress and feedback for improvement.
• Ensured high customer sanctification between our vendors and store fleet.
• Contributed to achieving SLA target availability of 85% first call resolution from our 3rd party store help desk.

• Monitors daily enterprise system operations and works closely with IT staff for problem resolution.
• Ensure maximum uptime of business systems and our ERP (Island Pacific).
• Implements and maintains operational documentation, procedures, and projects.
• Works closely with vendors to ensure maximal network and operational uptime.