Dustin Carpenter
Federal Way,WA
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
5
5
years of professional experience
Work History
Parking Enforcement Agent
Premiumparking
Seattle, WA
09.2022 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Valet
LAZ Parking
Seattle
01.2022 - 08.2022
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Dispatch Coordinator
Standard Parking Plus
SeaTac, WA
06.2019 - 10.2021
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
Education
Highschool Diploma -
Satori Education Center
Renton, WASkills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Timeline
Parking Enforcement Agent
Premiumparking
09.2022 - Current
Valet
LAZ Parking
01.2022 - 08.2022
Dispatch Coordinator
Standard Parking Plus
06.2019 - 10.2021
Highschool Diploma -
Satori Education Center