Dustin Collier
Roswell,GA
Summary
With a steadfast commitment to fostering insurance agent success, my role at Openly revolves around personalized engagement with a network of 650 agents. Our collaborative efforts are geared toward driving key metrics such as New Business Premium and maintaining a favorable Loss Ratio. The strategies I employ encompass sales call coaching, marketing finesse, and astute business planning, all tailored to elevate agent performance and, by extension, service excellence across the Southeast.
At the heart of my approach lies the advocacy for agent needs, bridging the gap between them and our Underwriting and Product teams. This synergy not only ensures their voices are heard but also fortifies their market position. Through strategic recruitment and the cultivation of entrepreneurial talent, I empower agents to deliver unparalleled value to their communities, reflecting Openly's commitment to exceptional client service and sustainable growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Agency Success Manager
Openly Insurance
07.2023 - Current
- As an Area Success Manager, I work in the field serving and coaching the 650 agents between Georgia, South Carolina, North Carolina and Florida.
- The ASM role is responsible for metrics such as New Business Premium, Quotes, Loss Ratio and Agency Appointments.
- Consistently exceed personal goal of 160 unique engagements per quarter with the agency force across my states.
- Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
- Spearheaded strategic projects aimed at enhancing the overall value proposition for clients, ultimately contributing to increased revenue growth and customer satisfaction.
Commercial Lines Director
Townley Kenton
07.2022 - 07.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Built strong relationships with clients through consistent communication and excellent customer service.
Agency Development Manager
State Farm
01.2020 - 07.2022
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses. Specifically by leading them through a 17 week performance plan.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Provided actionable insights for executive decision-making by presenting detailed reports on key performance indicators.
Regional Field Sales Leader
Farmers Insurance Company
12.2018 - 12.2019
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Worked closely with product development teams to provide valuable customer insights, contributing to the creation of tailored product offerings that met market needs. Including the launch of enterprise-wide systems and processes.
- Established new business accounts through strategic prospecting and cold-calling techniques.
- Facilitated training sessions across 4 states on product knowledge for both internal teams and external partners, ensuring a consistent understanding across all stakeholders.
State Head of Development - Florida
Farmers Insurance Company
01.2018 - 12.2018
- Focused on recruitment and business planning for 25 new insurance agencies.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated a culture of continuous improvement by encouraging feedback from staff and stakeholders, driving ongoing program development.
Georgia Field Training Leader
Farmers Insurance Agency
05.2014 - 01.2018
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Designed an annual training calendar for 250 agents across Georgia that aligned with organizational goals while allowing flexibility for emerging needs or priorities.
- Provided ongoing support and guidance for employees post-training, ensuring long-term retention and application of learned skills in their day-to-day roles.
- Streamlined onboarding processes for new hires, resulting in increased retention rates and job satisfaction.
Education
Bachelor of Arts - Political Science
Georgia State University
Atlanta, GA05.2015
Skills
- Customer Relationship Building
- Training and mentoring
- Business Coaching
- Team Leadership
- Business development and planning
- Strategic Planning
Certification
FINRA - Series 6
FINRA - Series 63
FINRA - SIE
GA - Property & Casualty License
GA - Life & Health License
Timeline
Senior Agency Success Manager
Openly Insurance
07.2023 - Current
Commercial Lines Director
Townley Kenton
07.2022 - 07.2023
Agency Development Manager
State Farm
01.2020 - 07.2022
Regional Field Sales Leader
Farmers Insurance Company
12.2018 - 12.2019
State Head of Development - Florida
Farmers Insurance Company
01.2018 - 12.2018
Georgia Field Training Leader
Farmers Insurance Agency
05.2014 - 01.2018
Bachelor of Arts - Political Science
Georgia State University
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