Dustin Combs
Atoka,OK
Summary
Adept at leveraging exceptional customer service and teamwork skills, I significantly enhanced customer satisfaction and sales at Lowes Home Improvement. My expertise in problem-solving and time management facilitated a notable increase in repeat business, underscoring my ability to meet and exceed sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
02.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Lube Technician
Walmart
05.2022 - 01.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Route Driver
FedEx
09.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Metal Fabricator
Atoka Trailer
03.2021 - 05.2022
- Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
- Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
- Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
- Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
- Adhered strictly to industry regulations and safety standards, maintaining a clean work environment free of hazards.
- Utilized various metalworking tools such as shears, press brakes, plasma cutters, and punches to produce precise cuts and bends in sheet metals.
- Supported quality assurance efforts by performing thorough inspections of completed metalwork, identifying any defects or inconsistencies before delivery to clients.
- Reduced material waste by optimizing cutting patterns and improving inventory management systems.
Archery Technician
Buckhorn Archery
10.2019 - 02.2021
- Maintained hazard-free archery bench and organized stock room.
- Provided comprehensive product demonstrations for customers, boosting sales potential for high-end equipment offerings.
- Trained new employees on company policies, procedures, and proper handling of tools, fostering a safe workplace culture.
- Stayed updated on industry trends, advancements in technology, and relevant safety regulations to provide informed recommendations to clients.
- Increased sales revenue by developing customized recommendations based on customers'' unique requirements and skill level.
- Maintained a clean and organized work environment, optimizing efficiency in servicing archery equipment.
- Delivered superior craftsmanship when customizing bows according to individual client preferences and specifications, resulting in increased customer loyalty.
Route Sales Representative
Lance/Snyder
02.2018 - 11.2019
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
Education
Associates Degree - Auto Body Repair
Nashville Auto Diesel College
Nashville07.2004
Basic Studies -
Tushka Public Schools
Tushka, Oklahoma05.2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Meeting deadlines
Timeline
Sales Associate
Lowes Home Improvment
02.2023 - 11.2024
Lube Technician
Walmart
05.2022 - 01.2023
Metal Fabricator
Atoka Trailer
03.2021 - 05.2022
Archery Technician
Buckhorn Archery
10.2019 - 02.2021
Route Sales Representative
Lance/Snyder
02.2018 - 11.2019
Route Driver
FedEx
09.2016 - 09.2018
Associates Degree - Auto Body Repair
Nashville Auto Diesel College
Basic Studies -
Tushka Public Schools
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