Dustin Coots
Greensboro,NC
Summary
Skilled armed security professional with knowledge of prevention strategies, investigative techniques. Bringing superior work ethic and skills in observation. Skilled in developing strategies that enhance safety and efficiency, evidenced by a significant reduction in incident rates. Expert in access control and de-escalation, fostering a secure environment while maintaining high guest relations standards. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Allied Universal
05.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Dispatcher
Western Express INC
07.2023 - 05.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 500 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Assistant Security Manager
Star Island Resort and Club
01.2023 - 07.2023
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Coordinated protective service operations with other emergency response agencies.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Developed and enforced strict security policies, significantly reducing risk of data breaches and theft.
Armed Security Supervisor
PCI Security
07.2020 - 01.2023
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Collaborated with management to develop security policies and procedures.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Education
Associate of Science - Criminal Justice
Keiser University
07-2023
Criminal Justice Academy Certificate - Criminal Justice
South Florida State College
Avon Park, FL11-2017
Skills
- Public safety
- Report writing
- Guest relations
- De-escalation techniques
- Emergency response
- Access control
- Investigative skills
- Incident reporting
- Team leadership
- Security operations experience
Certification
- International Association for Healthcare Security and Safety 11/2021
- Armed Security License
- Unarmed Security License
- Police Academy Certification
Timeline
Armed Security Officer
Allied Universal
05.2024 - Current
Dispatcher
Western Express INC
07.2023 - 05.2024
Assistant Security Manager
Star Island Resort and Club
01.2023 - 07.2023
Armed Security Supervisor
PCI Security
07.2020 - 01.2023
Associate of Science - Criminal Justice
Keiser University
Criminal Justice Academy Certificate - Criminal Justice
South Florida State College
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