Dustin Cropper
Sacramento,CA
Summary
Experienced Management Professional with a long-demonstrated history of working in the retail and Wholesale/Distribution industry. I am highly motivated in managing Teams and providing exceptional direction in customer service and fulfilling the whole employee and customer experience from start to finish. I am responsible for managing a Warehouse profiting 10 million dollars a year in CA and servicing over 250 accounts. I build strong working relationships with freight companies and our current customer base, providing timely shipments, will calls and supporting large projects that are to be shipped. I am Looking for an opportunity to use my enthusiasm and Management skills to create an efficient and profitable system.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Regency Fireplace Products
10.2023 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Warehouse Lead
Tri State Distribution
06.2021 - 10.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Department Manager / Sales Specialist / Delivery Coordinator
Lowes Home Improvment
04.2003 - 06.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
Education
High School Diploma -
Oceana High School
Pacifica, CA06.1999
Skills
- Shipping and receiving
- Forklift Operations
- Warehouse Operations
- Inventory and Stocking
- Problem-Solving
- Customer care
- Safety standards
- Delivery Scheduling
- Relationship Building
- Shipment Tracking
Certification
- Licensed OSHA Forklift Certification - 2024-2026
Software Proficiency
- Sage 100 Business Management
- Salesforce CRM
- Genesis CRM
- Epicor CRM
- Microsoft Word
- Outlook Email
Timeline
Warehouse Manager
Regency Fireplace Products
10.2023 - Current
Warehouse Lead
Tri State Distribution
06.2021 - 10.2023
Department Manager / Sales Specialist / Delivery Coordinator
Lowes Home Improvment
04.2003 - 06.2021
High School Diploma -
Oceana High School
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