Dustin Dalli
Vallejo,CA
Summary
Dynamic professional with a proven track record in enhancing customer service and streamlining workflow, notably at Olive Garden Restaurant. Excelled in reservation management and customer engagement, leveraging exceptional communication skills and detail-oriented approach. Skilled in team collaboration and hospitality, consistently improving guest relations and operational efficiency.
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
14
14
years of professional experience
Work History
Host
Olive Garden Restaurant
12.2024 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Inbound General Merchandiser
Target
10.2024 - Current
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
Tour Guide
Napa Valley Bike Tours
04.2011 - Current
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Checked tour vehicles for cleanliness, safety and functionality.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Worked closely with management staff to create new and lucrative tours.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Established positive relationships with tour members through fun and engaging conversation.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Education
High School Diploma -
Skyline High School
Oakland, CA06-2007
Skills
- Telephone reception
- Menu management
- Food allergy awareness
- Customer service
- Workflow optimization
- Server support
- Event planning
- Exceptional communication
- Reservation management
- Verbal and written communication
- First aid training
- Detail-oriented
- Table vacancy management
- Customer engagement
- Event planning assistance
- Sales strategies
- Professional appearance
- Guest relations
- Impression management
- Hospitality and accommodation
- Reservations management
- Team collaboration
Timeline
Host
Olive Garden Restaurant
12.2024 - Current
Inbound General Merchandiser
Target
10.2024 - Current
Tour Guide
Napa Valley Bike Tours
04.2011 - Current
High School Diploma -
Skyline High School
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