Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
DUSTIN DAYLONG

DUSTIN DAYLONG

MIDLAND

Summary

Efficient professional with 20+ years of experience and a proven knowledge of conflict resolution and customer satisfaction. Aiming to use my skills to help drive the success of your company.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Field Engineer

Corrosion Limited
05.2021 - Current
  • Class B CDL and HAZMAT Endorsement
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Operated Forklift, lifting and moving materials and equipment.
  • Worked at remote locations without direct supervision.
  • Trained customer personnel on equipment operation and maintenance responsibilities.
  • Established priorities, work independently and proceeded with objectives with little supervision.
  • Trained co-workers in safe and proper job procedures.
  • Maintained company vehicles, equipment and tools in good working order.
  • Demonstrated and coached behaviors that ensured quality customer service.
  • Met company guidelines for response time and service levels.
  • Disassembled instruments and equipment and inspected components for defects.
  • Maintained valid driver's license and safe driving record.
  • Transported Hazardous Materials to and from locations with Ford F250 with a trailer.
  • When over 999 lbs of corrosive material i had to make sure i was placarded. Wrote a bill of lading for the product i was transporting Kept up with my own drivers log.
  • Tested Multiple items in the Drilling fluid and Wrote a hand written report for on site Company man, Pusher, Drillers and Our office.
  • Investigated and analyzed corrosive conditions for Drill pipe and Collars.
  • Operated LIFTMOORE cranes, Lift gates, and Forklifts.

Route Sales Representative

Reddy Ice
03.2020 - 05.2022
  • Class B CDL and Class A CDL vehicles.
  • Represented company in professional and ethical manner.
  • Monitored customer feedback and handled customer issues in prompt and courteous manner.
  • Verified shipment accuracy and saleable condition of product.
  • Maintained reliable attendance and consistent work hours.
  • Provided constructive input to foster process improvement within department.
  • Worked through issues that may arise, found solutions.
  • Operated company vehicle in compliance with Vehicle Responsibility Agreement.
  • Listened to customers' needs, creating agreeable solutions.
  • Resolved customer concerns in positive and efficient manner.
  • Followed up on collection of payment from customers.
  • Inspected vehicle and equipment for safe operation.
  • Made sure Product was delivered in a timely manor to the correct customer on generated route.
  • I collected signatures from the customers upon delivery for the invoice for the current delivery.
  • I loaded product in my truck safely with a pallet jack or forklift.
  • Had to operate Class B and Class A CDL Vehicles as well as a Rail lift or tuck away.
  • Helped train new driver and helpers.
  • Been thru C.A.R.E training thru this company every year to improve work performance.
  • Established and cultivated key relationships via telephone.
  • Planned and organized daily work route in territory.
  • Inspected vehicle and equipment for safe operation.
  • Trained new employees on customer service, money handling and organizing strategies.

Sales Representative

Artic Glacier Premium Ice
03.2017 - 03.2020
  • Class A CDL and Class B CDL vehicles
  • Provided constructive input to foster process improvement within department.
  • Maintained regular and informative communications with Regional Sales Manager.
  • Represented company in professional and ethical manner.
  • Listened to customers' needs, creating agreeable solutions.
  • Maintained reliable attendance and consistent work hours.
  • Achieved individual sales goals and customer service goals.
  • Maintained high standard of personal presentation and promoted professional image.
  • Passed all classroom and on job training assessments.
  • Operated company vehicle in compliance with Vehicle Responsibility Agreement.
  • Resolved customer concerns in positive and efficient manner.
  • Verified shipment accuracy and saleable condition of product.
  • Followed up on collection of payment from customers.
  • Worked through issues that may arise, found solutions.
  • Delivered Product in a timely and safe manor.
  • Operated Class A and Class B CDL vehicles.
  • Operated a forklift or pallet jack to load or unload truck.
  • Helped my manager with end day sales reports and deposits when he was off work or out of town.
  • I was lead Driver for the 2 years I worked there.
  • I trained a few new drivers and multiple helpers.
  • Displayed positive attitude and promoted trust and respect among associates.
  • Encouraged teamwork through cooperative interactions with co-workers.
  • Maintained consistent work attendance and punctuality record.
  • Organized and defined tasks with minimal supervision.
  • Communicated problems and malfunctions to co-workers and supervision.
  • Demonstrated interpersonal and communication skills, both written and verbal.
  • Maintained safe and clean environment by adhering to safety policy and procedures.
  • Performed any reasonable request made by management.
  • Operated Class A vehicle.
  • Worked Long hours from 8 to 24+ hour shifts.
  • Showed up on the job site early and ready to go.
  • Exhibited authentic desire to exceed customer's expectations.
  • Unloaded delivery trucks and place supplies in appropriate areas.
  • Monitored Asset Manager for requests from customers.
  • Operated power lift equipment to move and store merchandise.

Vacuum Truck Driver

Stride Transport
10.2016 - 03.2017
  • Class A CDL Vehicle and Tanker Endorsment
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed routine maintenance on truck to keep in working order.
  • Followed OSHA and DOT requirements to minimize risks and company liabilities.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Operated with safety and skill to avoid accidents and delays.

Night Crew Manager

United Markets
04.2016 - 09.2016
  • Provided constructive input to foster process improvement within department.
  • Maintained regular and informative communications with Regional Sales Manager.
  • Represented company in professional and ethical manner.
  • Listened to customers' needs, creating agreeable solutions.
  • Maintained reliable attendance and consistent work hours.
  • Achieved individual sales goals and customer service goals.
  • Maintained high standard of personal presentation and promoted professional image.
  • Passed all classroom and on job training assessments.
  • Operated company vehicle in compliance with Vehicle Responsibility Agreement.
  • Resolved customer concerns in positive and efficient manner.
  • Verified shipment accuracy and saleable condition of product.
  • Followed up on collection of payment from customers.
  • Worked through issues that may arise, found solutions.
  • Delivered Product in a timely and safe manor.
  • Operated Class A and Class B CDL vehicles.
  • Operated a forklift or pallet jack to load or unload truck.
  • Helped my manager with end day sales reports and deposits when he was off work or out of town.
  • I was lead Driver for the 2 years I worked there.
  • I trained a few new drivers and multiple helpers.
  • Displayed positive attitude and promoted trust and respect among associates.
  • Encouraged teamwork through cooperative interactions with co-workers.
  • Maintained consistent work attendance and punctuality record.
  • Organized and defined tasks with minimal supervision.
  • Communicated problems and malfunctions to co-workers and supervision.
  • Demonstrated interpersonal and communication skills, both written and verbal.
  • Maintained safe and clean environment by adhering to safety policy and procedures.
  • Performed any reasonable request made by management.
  • Operated Class A vehicle.
  • Worked Long hours from 8 to 24+ hour shifts.
  • Showed up on the job site early and ready to go.
  • Exhibited authentic desire to exceed customer's expectations.
  • Unloaded delivery trucks and place supplies in appropriate areas.
  • Monitored Asset Manager for requests from customers.
  • Operated power lift equipment to move and store merchandise.

Maintenance Crew Member

Texas Department of Transportation
10.2015 - 04.2016
  • Removed debris and snow and kept roadways and parking lots clear.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
  • Removed snow, ice and debris from roadways after storms to clear major transportation routes.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Repaired signs and fences quickly to avoid accidents and mishaps.
  • Drove transport crews, snow removers and street sweepers based on current work demands.
  • Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Filled potholes and smoothed out rough surfaces.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.

Field Engineer and Field Supervisor

Corrosion Limited
01.2010 - 06.2015
  • Class B CDL and Hazmat Endorsement
  • Operated forklift, crane, lift gate and machinery to company standards.
  • Communicated with customers and associates in person and via e-mail and telephone.
  • Demonstrated awareness and compliance with Loss Prevention and safety policies and procedures.
  • Worked assigned hours and maintained flexible schedule.
  • Acted with confidence by answering customer questions and owning customer issues.
  • Functioned smoothly and efficiently in team environment.
  • Spoke, read, wrote English language in proficient manner.
  • Ordered and controlled inventory in assigned areas.
  • Lifted 30 pounds on regular basis with no assistance.
  • I Ran a night crew and gave them instructions on what to do, when to do it.
  • I sent co workers to lunch at separate times to keep a good work flow.
  • Helped downstack product and stage product before placing products in the correct spots on shelves.
  • I sometimes had to right up employees when they had continuous late arrivals or they didn't want to do their job correctly.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained consistent work attendance and punctuality record.
  • Worked frequently in hot, cold and damp environments.
  • Maintained facilities and equipment in neat manner and good repair.
  • Kept parking lot and building exterior clean and free of litter.
  • Removed litter and debris from Tribal lands and rights of way.
  • Projected professional and caring attitude toward customers and coworkers.
  • Prepared and updated daily work logs and activity reports.
  • Communicated with team members and customers in professional and courteous manner.
  • Maintained inventory of tools and equipment to prevent loss.
  • Operated heavy machinery like Loaders, Maintainers, Dump trucks.
  • Hauled equipment on trailers with tie downs.
  • I also created our areas safety quote and logo that was posted all around our area on doors and was shown at company safety slide show.
  • Operated lifting and moving devices to move materials and equipment.
  • Worked at remote locations without direct supervision.
  • Trained customer personnel on equipment operation and maintenance responsibilities.
  • Established priorities, work independently and proceeded with objectives with little supervision.

Route Sales Representative

Sierra Springs Water Co.
02.2008 - 01.2010
  • Operated Class B CDL Straight Truck.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Represented wide range of products and brands.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Utilized route optimization software to plan and manage delivery routes.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Delivered 180 to 360 5 gallon Bottles a Day, and 200 or more cases of Water.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Completed daily pre- and post-trip vehicle inspections.
  • Processed payments, made change, and provided receipts.

Education

High School Diploma -

MIDLAND HIGH
MIDLAND, TX
05.2005

Skills

  • Proficient in computer usage
  • Professional Driver
  • Problem Solver
  • Strong Communicator
  • Ability To Lift
  • Quick Hands on learner
  • Class A CDL
  • Tanker Endorsement
  • Forklift and Pallet Jack operator
  • Document management
  • Field data collection
  • LTC license to carry Handgun
  • Class B CDL
  • HAZMAT Endorsement

Certification

  • Class A CDL, Class B CDL, HAZMAT & TANKER ENDORSEMENTS
  • Forklift and Pallet Jack operator
  • LTC license to carry Handgun


Languages

English
Native or Bilingual

Timeline

Field Engineer

Corrosion Limited
05.2021 - Current

Route Sales Representative

Reddy Ice
03.2020 - 05.2022

Sales Representative

Artic Glacier Premium Ice
03.2017 - 03.2020

Vacuum Truck Driver

Stride Transport
10.2016 - 03.2017

Night Crew Manager

United Markets
04.2016 - 09.2016

Maintenance Crew Member

Texas Department of Transportation
10.2015 - 04.2016

Field Engineer and Field Supervisor

Corrosion Limited
01.2010 - 06.2015

Route Sales Representative

Sierra Springs Water Co.
02.2008 - 01.2010

High School Diploma -

MIDLAND HIGH

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