Dustin DeMara
Spokane Valley,WA
Summary
Customer Service Manager and Fire Suppression System Installer with extensive experience in resolving customer complaints and managing teams. Proven success in reducing complaints, training associates, and enhancing customer satisfaction. Skilled in problem-solving, team building, and installing systems efficiently while maintaining strong customer and vendor relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Advanced Fire Systems Inc.
03.2014 - 07.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Created and reviewed invoices to confirm accuracy.
Fire Suppression System Installer
ABC Fire and Cylinder Service
08.2012 - 03.2014
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Calculated materials and time needed for each job.
- Completed projects within budget constraints through careful planning and resource management.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Education
High School Diploma -
El Toro High
Lake Forest, CASkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Team Building and Leadership
Certification
- OSHA 30-Hour Construction Safety and Health Card - Occupational Safety and Health Administration (OSHA).
- Fire Sprinkler System Installation Certificate – National Institute for Certification in Engineering Technologies (NICET).
Timeline
Customer Service Manager
Advanced Fire Systems Inc.
03.2014 - 07.2024
Fire Suppression System Installer
ABC Fire and Cylinder Service
08.2012 - 03.2014
High School Diploma -
El Toro High
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