Dustin Derbyshire
Fishers,Indiana
Summary
Dedicated professional with over 15 years of experience working in higher education with a background in customer service, accounting, auditing, and account reconciliation. Highly organized and detail-oriented with recent experience of a Salesforce migration. Maintains a positive attitude and works hard to build collaborative relationships. Proficient in multiple software programs and provides accurate, efficient, and timely services, ensuring the financial stability of the organization as well as a strong focus on customer satisfaction.
Overview
24
24
years of professional experience
Work History
Senior Financial Aid Counselor-State Grant Specialist
Indiana Wesleyan University
07.2008 - Current
- Primarily responsible for state grant project management which includes awarding, reporting, and remaining in compliance with Indiana, Kentucky, and Ohio state grant programs including conducting internal and external audits under very strict deadlines of over $15 million annually.
- Serves as primary liaison with Indiana's Commission of Higher Education, Kentucky Higher Education Assistance Authority, and Ohio Higher Ed Department of Education.
- Collaborate with fellow counselors, departments, and government entities to implement best practices in financial aid counseling and case management.
- Implemented effective communication strategies to keep students informed about deadlines and important updates related to their financial aid status through our recent integration of Salesforce.
- Create yearly training documentation and sessions for each state to coincide with new state policies and practices.
Assistant Director Experiential Learning
Indiana Wesleyan University
05.2007 - 06.2008
- Partnered in the management of low and high-rope courses used as tools to help develop trust and communication within team or corporate settings.
- Managed two nature preserves with over 100 combined acres of woods, hiking trails, rope courses, and disc golf course.
- Streamlined communication between teachers, students, and administrators to foster a collaborative learning environment.
- Developed and executed individualized team-building initiatives for student and professional leadership training.
- Successfully recruited corporate groups to go through team-building and diversity training.
- Managed the budget for the department as well collection of payments from each organization.
Sales and Service Supervisor
Charter One Bank
10.2005 - 12.2006
- Responsible for meeting daily sales goals and monitor sales activities, growth of sales, and service staff.
- Developed rapport with new and existing customer base to enhance sales and franchise growth.
- Executed compliance of both bank and federal regulations and operations efficiently.
Sales Associate and Assistant Department Head
Galyans Trading Company
03.2000 - 08.2005
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Trained and managed a team of associates and achieved significant improvements in their productivity.
- Mentored and coached employees, scheduled work hours, and determined salaries.
- Structured and maintained a positive work environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Marketing and Business Administration
Indiana Wesleyan University
Marion, Indiana12.2004
Skills
- Collaboration
- Communication
- Time Management
- Leadership
- Problem-Solving
- Conflict Resolution
- Customer Service
- Adaptability
Volunteer Experience
- Helped build houses with Habitat for Humanities.
- Participated in the mentoring program for college freshman at Indiana Wesleyan University.
- Coach for Mudsock Basketball and Indy Premier Soccer (Fishers, Indiana).
Timeline
Senior Financial Aid Counselor-State Grant Specialist
Indiana Wesleyan University
07.2008 - Current
Assistant Director Experiential Learning
Indiana Wesleyan University
05.2007 - 06.2008
Sales and Service Supervisor
Charter One Bank
10.2005 - 12.2006
Sales Associate and Assistant Department Head
Galyans Trading Company
03.2000 - 08.2005
Bachelor of Science - Marketing and Business Administration
Indiana Wesleyan University