Dustin Dishon
Frankfort,IN
Summary
Driven and meticulous expert in Quality Control, Quality Assurance, and Document Control with experience in processing document changes, data entry, implementing the quality system, utilizing Master Control, and adhering to company change forms and protocols. Skilled at collaborating with department managers to review changes, forecasting and mitigating risks, and conducting internal & external audits. Adept at training & developing staff to ensure quality standards are upheld, conducting Quality Assurance performance reviews, and collecting data for statistical analysis.
Overview
15
15
years of professional experience
Work History
Document Control Specialist
Cook Biotech
01.2020 - 02.2024
- Process document changes by handling document intake, verifying quality information and accuracy.
- Train new employees on Quality Control procedures by hosting training seminars and providing resource materials to improve compliance with quality standards.
- Improved quality system processes by creating reports, new quality processes, and implementing systems updates to ensure enhanced data integrity and management.
- Enhanced data accuracy by performing regular audits on quality documents.
Business and Operations Associate
Cook Biotech
06.2016 - 01.2020
- Purchase products through designated suppliers, maintaining company supply room inventory, and reducing non-production supply costs.
- Processing travel and business expense reports through Concur, planning and scheduling travel accommodations for upper management, and verifying incoming records for purchased items.
- Data entry for JBASE for new products, calculating and entering information on department performance metrics, approving the necessary documents for bio tissue for production.
- Receiving orders in the system, delivering incoming supplies to the designated departments or supply room, and verifying purchase orders match the system orders.
Assistant Manager
Vienna Cafe
06.2013 - 06.2016
- Managed inventory and placed orders with suppliers.
- Handled weekly scheduling for employees.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Back of House Manager
Egyptian Cafe
08.2012 - 06.2016
- Improved kitchen efficiency by streamlining processes and optimizing workflow.
- Ensured servers were keeping up with demand and supporting as needed.
- Supported operations at another sister business.
Section Buyer and Manager
Sunspot Natural Market
07.2009 - 08.2012
- Managed the store inventory system and purchased needed products.
- Ensured customer satisfaction by helping them find products and supplements.
- Restructured the sections of the stores I was responsible for by bringing in new products and better organizing products.
Education
Associate in Business Administration -
Purdue University Global
07.2021
Skills
- Microsoft Office (Excel, Word, PowerPoint, etc)
- Master Control Software
- Product Lifecycle Management
- Document Management
- Document Review
- Oracle Software
- Quality assurance and Quality Control
- Data entry
- Customer service
- Sales
- Training & development
- Procurement
Timeline
Document Control Specialist
Cook Biotech
01.2020 - 02.2024
Business and Operations Associate
Cook Biotech
06.2016 - 01.2020
Assistant Manager
Vienna Cafe
06.2013 - 06.2016
Back of House Manager
Egyptian Cafe
08.2012 - 06.2016
Section Buyer and Manager
Sunspot Natural Market
07.2009 - 08.2012
Associate in Business Administration -
Purdue University Global
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