DUSTIN DOTZERT

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.

Level 2 Self Checkout Cluster Agent

• Phone Technical Support for self-checkout units for national chain Home Depot. Provided maintenance and repair dispatch for 3500 stores throughout the US and Canada.
• Kept records accurate and current by documenting movements in company system.
• Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
• Organized files and completed paperwork for each service action.
• Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.

Senior Utility Representative for Dean Professional Catering Services.

• Provided friendly, courteous service to create memorable moments for guests.
• Maintained flexible work schedule to meet event needs.
• Cleaned and organized kitchen stations to promote team efficiency.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Operated standard kitchen equipment with focus on safety and sanitation.
• Arranged linens and table settings according to seating plan and event theme.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Prepared dishes for catering events or during high-volume shifts.
• Cleared dishes and glassware quickly following each course.
• Fostered enjoyable event atmosphere through friendly guest interactions

• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Set-up new customer accounts.
• Provided excellent customer service duties.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• For City of Austin Utilities
• Console repair tech and internet marketing representative, v3rge inc
• Repair tech for console gaming systems, executive in charge of internet sales
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Maintained inventory of repair supplies and ordered parts.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Reviewed technical documentation to complete equipment maintenance and repair.