Dustin Douglas
3100 Redbud Trail, Sherman,TX
Summary
- I am a go-getter and dedicated employee with over eight years of management experience. I have expertise in compliance, sales goal achievement, marketing, customer service, inventory control, team building, and a strong track record of driving high performance. I have recently relocated to Texas and am seeking exciting new career opportunities in Sherman, Texas or the surrounding DFW area. I am Authorized to work in the US for any employer and ready to start anytime!
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Pecos Valley Production
Albuquerque, NM
04.2023 - 08.2024
- Oversight of multiple store locations.
- Perform general office work, including filing, record keeping, and correspondence.
- In coordination with the HR Director, implement HR policies and programs in support of ongoing initiatives.
- Oversight of all retail staff on site and the execution of their roles.
- Maintain privacy and confidentiality of all employee and customer information.
- In conjunction with onsite security, observe and attend to health, welfare, and safety concerns at each site.
- Effectively manage all cash handling and reconciliation within the store, including accurate cash deposits and financial reporting.
- Ensure cash outs, bank records, and deposits are accurate and executed according to set policies and procedures.
- Monitor all sales, inventory, and personnel data, and send daily reports to the Executive team.
- Assist the sales team with customer service on the sales floor, when necessary.
- Observe and coach the sales staff on sales tactics and customer engagement.
- Work with the HR Team to oversee the hiring, discipline, termination, and advancement of dispensary agents.
- Create a culture of compliance as it pertains to state and company regulations; work with Operations to meet all regulatory requirements and correct all violations with a sense of urgency and thoughtfulness.
- Model a teamwork and employee-oriented work environment that is conducive to enhancing employee productivity and education advancement.
- Administer initial and ongoing CCD-required and PECOS training mechanisms to all staff and document them.
- Prepare need-based weekly schedules for retail employees.
- Monitor, manage, and report time clock, attendance, and time-off requests.
- Manage facility, equipment, and IT maintenance.
- Update the in-store and digital product menus on a daily basis.
- Assist with development of sales goals, create initiatives to meet or exceed sales goals.
- Send out nightly emails to the Executive team regarding daily sales and necessary matters.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Operations Manager
Vikings Vista LLC/Enchanted Leaf
Albuquerque, NM
06.2022 - 05.2023
- Business Development- Distribution & Manufacturing
- Responsible for achieving sales and profit goals
- Managed Distribution Store Front- Inventory control, managing staff, scheduling staff
- Managed Manufacturing Department - Inventory quality control, etc
- HR- Hiring of staff, training of staff, payroll
- Provided guidance to staff members on new procedures and policies
- Ensured adequate staffing and recruitment to meet the needs of the business
- Coordinated maintenance of the facility
- Fielded telephone calls and complaints from clients.
Store Director
R.Greenleaf
Albuquerque, NM
04.2020 - 01.2022
- Duties: Training of staff to excel in great customer service, scheduling, Inventory audits, money handling, bank drops, overseeing HIPPA information, receiving inventory, gaining a continuous knowledge base in an ever growing industry while maintaining productivity throughout all retail locations.
Security Specialist Supervisor
DEFENDERS
Albuquerque, NM
08.2018 - 01.2020
- Overseeing staff of 6- Scheduling, payroll, monthly team meetings
- Residential home security installation; Wired/wireless surveillance installation, CCTV, Programming, Indoor/outdoor sirens
Night Merchandiser, Cashier, Meat Department Tech, Maintenance Tech
Costco Wholesale
Albuquerque, NM
11.2017 - 09.2019
- Duties include: Money handling, heavy physical labor lifting +100 Lbs, meeting sales quotas, meeting inventory goals, member service, membership account confidentiality practices, cashiering, rotating food, nightly cleaning of food processing equipment and preparation areas.
Assistant Manager
Patriot Assisted Care
Albuquerque, NM
01.2011 - 04.2016
- Residential Medical Foster Home for Disabled Veterans
- Duties Include: scheduling nurse shifts, accompanying veterans to specialized appointments, creating meal plans weekly for 10+ residence, refilling medications, maintaining computers and databases, writing reports for the VA regarding medication compliance, coordination with medical and hospice teams including social workers, nurses, dietitians, activities coordinators, and families.
Education
Associate in Integrated Studies -
Central New Mexico Community College
Albuquerque, NM09.2016
Skills
Administration
Budgeting & Cash Management
Business Analysis & Development
Customer Service Excellence
Data Entry Skills * Data Management
Delivery Driver Experience
Effective Comm & Org Skills
Group Dynamics Facilitation
HVAC Maintenance
Hospice Care Interviewing
Inventory Management
Microsoft Suite
Negotiation
Operational Leadership
Payroll Processing
Product Merchandising
Expertise Inventory Control
Profit & Loss
Project Management
Purchasing & Procurement
Quality Assurance
Recruitment
Retail Management
Scheduling
Skyjack Safety Operations
Strategic Planning
Time Management
Training & Development
Wiring Installation
Certification
- Alcohol Distribution License, 10/2020
- HIPAA, 04/2025
- Driver's License, 06/2027
- ServSafe Food Handler Certification
- Forklift Certification
Additional Information
Dependable, trustworthy, overachiever
Custom
- Attention to detail, Proficient, 07/2022
- Work motivation, Proficient, 02/2022
- Management & leadership skills: Impact & influence, Proficient, 04/2022
- Work style: Reliability, Proficient, 02/2022
- Manufacturing fit, Proficient, 07/2022
- Supervisory skills: Motivating & assessing employees, Proficient, 08/2023
- Retail customer service, Proficient, 12/2021
- Sales skills, Proficient, 05/2023
- Delivery driver, Proficient, 02/2022
Timeline
General Manager
Pecos Valley Production
04.2023 - 08.2024
Operations Manager
Vikings Vista LLC/Enchanted Leaf
06.2022 - 05.2023
Store Director
R.Greenleaf
04.2020 - 01.2022
Security Specialist Supervisor
DEFENDERS
08.2018 - 01.2020
Night Merchandiser, Cashier, Meat Department Tech, Maintenance Tech
Costco Wholesale
11.2017 - 09.2019
Assistant Manager
Patriot Assisted Care
01.2011 - 04.2016
Associate in Integrated Studies -
Central New Mexico Community College
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