Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Dustin Durham
Corpus Christi,TX
Summary
Overview
8
years of professional experience
Work History
Stripes/7-Eleven
Assistant Store Manager
06.2017 - 06.2023
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
O'Reilly Auto Parts
Assistant Store Manager
02.2016 - 04.2017
Job overview
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
AutoZone
Commercial Sales Manager
03.2015 - 02.2016
Job overview
- Traveled to different companies to negotiate large sales and contracts.
- Provided local market insight and identified trends.
- Increased company profit by 35% through upselling packages to corporate groups.
- Analyzed sales data and developing strategies and action plans.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Education
Robstown High School
GED
08.2014
University Overview
Skills
- Manage Operations
- Staff Management
- Billing
- New Hire Training
- Budgeting and Cost Control
- Employee Scheduling
- Attention to Detail
- Inventory Counting
- Effective Selling Techniques
- Time Management
- Goals and Performance
Timeline
Assistant Store Manager
Stripes/7-Eleven
06.2017 - 06.2023
Assistant Store Manager
O'Reilly Auto Parts
02.2016 - 04.2017
Commercial Sales Manager
AutoZone
03.2015 - 02.2016
Robstown High School
GED
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