Dustin Etheridge

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked effectively in team environments to make the workplace more productive.
• Identified needs of customers promptly and efficiently.
• Recognized by management for providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

I worked as the Operations Coordinator for the seven-parish Cenla area, which has approximately 190 employees. I was responsible for the day-to-day scheduling of employees, as well as the supervision of a group of approximately 30 employees.

• Generated reports detailing performance metrics and progress against goals.
• Coordinated daily operations activities and assigned tasks to staff members.
• Developed strategies for streamlining workflow processes.
• Managed communications between departments to ensure efficient operations.

Provided overview of medical protocol adherance as well as provided feedback to medics in the form of auditing medical records as well as in person peer reviews.

• Provided instruction and guidance to newly assigned personnel in the field.
• Collaborated with other departments regarding best practices in order to maintain a high standard of excellence throughout the organization's operations.
• Reviewed operational documents such as Standard Operating Procedures prior to implementation by trainees in order to ensure accuracy.
• Monitored safety guidelines while providing instruction on job duties and responsibilities associated with specific tasks in the field.
• Demonstrated proper use of equipment, tools, and safety protocols to ensure safe working conditions.
• Ensured compliance with government regulations pertaining to health and safety standards within the workplace.
• Conducted on-site visits with new employees to ensure compliance with company policies and procedures.
• Developed and monitored progress of individual trainees through regular assessment evaluations.
• Advised senior management on changes needed within the current training program based on feedback received from trainees.
• Provided feedback on individual performance after each exercise or drill so that improvements could be made before deploying them into an operational setting.

Worked full time as the Operations Supervisor for the Cenla area. My duties included providing direct supervision of all daily operations, monitoring and providing evaluations of employee work performance.

• Provided support to other departments as needed to meet organizational goals.
• Resolved customer complaints in a timely manner to maintain customer satisfaction.
• Developed strong relationships with customers through excellent customer service practices.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.

Worked as a paramedic full time and worked as an alternate supervisor. My duties included direct supervision of daily operations, provided first response to emergency scenes, and making sure all shifts were adequately staffed.

Responible for direct patient care in emergent and non emergent situations. Worked as team lead on an ALS unit that provided medical transportation in many different areas.

Provided patient care and transport of emergency and non emergent patients. Responible for keep gear and unit inventoried and operational