Dustin Farless
Albuquerque,NM
Summary
Personable and dedicated Customer Service Representative with extensive experience in Food and Beverage industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Snack Bar Manager
Route 66 Casino Hotel
Albuquerque, NM
04.2022 - 12.2023
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control. Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Processed weekly payroll information using appropriate software applications.
- Trained new staff members on company policies related to operations management.
- Worked closely with other departments such as marketing, finance, and maintenance to ensure smooth operations.
- Pay invoices in a timely manner for laundry service as well as CO2 service using Paramount
- Ensured compliance with safety regulations, liquor laws and company policies.
Assistant Manager Stadium 66
Route 66 Casino Hotel
Albuquerque, NM
09.2021 - 04.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created and maintained a par for the front of the house
- Assisted manager in monitoring food and labor costs
- Assisted manager in interviewing for open positions
- Counted inventory for the bar and entered it for both front and back of the house
- Worked with the chef de cuisine to ensure food was served at the standard of the restaurant and helped make corrections if needed
- Ensured compliance with safety regulations, liquor laws and company policies.
Shift Manager Stadium 66
Route 66 Casino Hotel
Albuquerque, NM
04.2021 - 09.2021
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Helped employees accomplish tasks during peak periods.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with safety regulations, liquor laws and company policies.
Assistant Banquet Manager
Isleta Resort and Casino
Albuquerque, NM
05.2019 - 05.2020
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Worked closely with other departments such as kitchen staff and Sales to ensure smooth operations during events.
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Oversaw the operation of the Concession stands in the Showroom and VIP Room during concerts
- Oversaw the execution of the backstage areas for artists who were performing working with Tour/Band Manager to ensure that the Rider was correct and to the artist's specifications
- Ensured compliance with safety regulations, liquor laws and company policies.
Concessions Supervisor
Isleta Resort and Casino
Albuquerque, NM
10.2017 - 05.2019
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Work with back of the house to ensure all product meets company quality and presentation standards
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adjusted pars, inventory and cleaning lists and maintained them
- Counted and entered monthly inventory
- Trained cashiers on cash handling and POS, company policies and customer service
- Maintained all equipment in working order and created work orders for repairs as necessary
- Ensured compliance with safety regulations, liquor laws and company policies.
Beverage Supervisor
Isleta Resort and Casino
Albuquerque, NM
03.2016 - 10.2017
- Oversaw the operations of the Beverage Department including floor beverage servers and the occasional supervision of all bar venues.
- Maintained all equipment in working order and created work orders with internal maintenance department and outside vendors for repairs as necessary.
- Trained new staff on proper product knowledge, pouring techniques, and customer service standards.
- Created weekly rotations to ensure proper and efficient coverage of the casino floor including table games and poker room.
- Ensured compliance with all safety and sanitation regulations for beverage staff.
Tiwa Supervisor
Isleta Resort and Casino
Albuquerque, NM
01.2012 - 03.2016
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Helped employees accomplish tasks during peak periods.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with safety regulations, liquor laws and company policies.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Excellent interpersonal, communication, analytical and administrative skills
- Proficient in many software programs such as: Microsoft Word, Excel, Powerpoint, Outlook, Stratton Warren, AS400, HOTSOS, Brassring, Compeat, Universal Desktop, Unifocus, Paramount and ADP
- Extensive knowledge of Info Genesis and Micros
- Demonstrated strengths leading in high-volume working conditions
- Purchasing and inventory management
- Food/Beverage and labor cost controls
- Cash Handling and cash recycler usage and troubleshooting
- Staff training and development
- Customer service and guest relations and retention as well as demonstrating strengths dealing with difficult or hostile guests
- Monthly outlet variance resolutions
Certification
- Servsafe Manager
- Servsafe Instructor
- IHS Food Safety Training
- New Mexico Alcohol Division Server License
- Hospitality Business School (Goalmakers/New Mexico Restaurant Association)
Accomplishments
- Developed and implemented a cash handling training course for the entire F&B Department at Isleta Resort and Casino. I created a workbook and Powerpoint presentation and held classes, up to 50 people at a time, until all roughly 200 employees of Food and Beverage attended.
References
Available upon request
Timeline
Snack Bar Manager
Route 66 Casino Hotel
04.2022 - 12.2023
Assistant Manager Stadium 66
Route 66 Casino Hotel
09.2021 - 04.2022
Shift Manager Stadium 66
Route 66 Casino Hotel
04.2021 - 09.2021
Assistant Banquet Manager
Isleta Resort and Casino
05.2019 - 05.2020
Concessions Supervisor
Isleta Resort and Casino
10.2017 - 05.2019
Beverage Supervisor
Isleta Resort and Casino
03.2016 - 10.2017
Tiwa Supervisor
Isleta Resort and Casino
01.2012 - 03.2016
High School Diploma -
Los Lunas High School
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