Dustin Frankhouse
West Palm Beach,FL
Summary
With a proven track record at Sencore Diamond Tools, I excel in driving key account growth and fostering teamwork. My expertise in CRM proficiency and strategic selling has consistently exceeded sales targets. Skilled in negotiation and pipeline development, I bring a dynamic approach to achieving business objectives and enhancing client relationships. Diligent [Desired Position] with strong background in account sales. Successfully managed client portfolios and exceeded sales targets. Demonstrated excellent negotiation and relationship-building skills. Professional account sales representative with proven track record in driving sales growth and building client relationships. Expertise in strategic planning, negotiation, and market analysis combined with strong focus on team collaboration and achieving results. Adaptable to changing needs, reliable, and skilled in communication, problem-solving, and customer service. Known for consistently meeting targets and fostering positive, productive work environment.
Overview
21
21
years of professional experience
Work History
Senior Account Sales Representative
Sencore Diamond Tools
05.2022 - 09.2024
- Utilized CRM software effectively to track progress on leads, manage contacts, and forecast sales accurately.
- Consistently exceeded quarterly sales targets by proactively seeking out new business prospects and closing deals efficiently.
- Increased account sales by developing and maintaining strong relationships with key decision makers.
- Mentored junior team members, sharing best practices on building rapport with clients and navigating complex negotiations.
- Established long-term contracts with major clients, securing a steady stream of income for the company''s future growth plans.
Server/Assistant Bartender
Road House Grill
09.2021 - 05.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Senior Inside Sales and Marketing Representative
Franklin Medical Solutions
09.2020 - 09.2021
- Enhanced customer relationships for long-term business growth through consistent communication and diligent followups.
- Conducted thorough competitor analysis to identify strengths and weaknesses in our offerings, enabling the development of innovative sales strategies that further differentiated us from rivals.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and customized solutions to meet their unique needs.
- Developed a strong pipeline of potential clients by researching industry trends and identifying new market opportunities.
- Established strong rapport with prospective clients through targeted networking events and trade show attendance, expanding our reach within key markets.
- Delivered exceptional client presentations that showcased the benefits of our products, ultimately driving sales conversions.
Senior Account Sales Representative
Voluntary Benefit Solutions
02.2020 - 09.2020
- Utilized CRM software effectively to track progress on leads, manage contacts, and forecast sales accurately.
- Consistently exceeded quarterly sales targets by proactively seeking out new business prospects and closing deals efficiently.
- Increased account sales by developing and maintaining strong relationships with key decision makers.
- Mentored junior team members, sharing best practices on building rapport with clients and navigating complex negotiations.
- Established long-term contracts with major clients, securing a steady stream of income for the company''s future growth plans.
Sales Representative
Hard Tack
01.2019 - 02.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Senior Mortgage Loan Officer
Mortgage Zone
07.2007 - 02.2017
- Consistently met or exceeded sales targets by establishing a strong professional network within the local community.
- Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
- Streamlined processes within the department by implementing new technologies that increased efficiency in the workplace.
- Participated in industry events to stay current on trends and changes within the mortgage lending landscape.
- Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
- Regularly reviewed and updated loan pricing to maintain competitiveness in the marketplace and maximize profitability for the company.
Server/Bartender Supervisor
Cabo Flats
08.2014 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Senior Sales Representative
Payless Financial Group
08.2013 - 08.2013
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Leveraged social media platforms as a tool for generating leads and staying connected with clients.
- Used [Software] to maintain company database with essential account and sales information.
Mortgage Loan Officer
Triumph Funding Corp
05.2005 - 07.2007
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Interior Trim Carpentry Installer
Richard Vandervort Inc
07.2003 - 05.2005
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Expedited installation times with efficient scheduling and coordination of resources.
Education
GED -
Royal Palm Beach High School
West Palm Beach, FL10-2002
Skills
- Key account growth
- Negotiation expertise
- Sales Presentations
- Solution selling
- CRM proficiency
- Pipeline Development
- Strategic selling
- Competitive Analysis
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Senior Account Sales Representative
Sencore Diamond Tools
05.2022 - 09.2024
Server/Assistant Bartender
Road House Grill
09.2021 - 05.2022
Senior Inside Sales and Marketing Representative
Franklin Medical Solutions
09.2020 - 09.2021
Senior Account Sales Representative
Voluntary Benefit Solutions
02.2020 - 09.2020
Sales Representative
Hard Tack
01.2019 - 02.2020
Server/Bartender Supervisor
Cabo Flats
08.2014 - 07.2016
Senior Sales Representative
Payless Financial Group
08.2013 - 08.2013
Senior Mortgage Loan Officer
Mortgage Zone
07.2007 - 02.2017
Mortgage Loan Officer
Triumph Funding Corp
05.2005 - 07.2007
Interior Trim Carpentry Installer
Richard Vandervort Inc
07.2003 - 05.2005
GED -
Royal Palm Beach High School
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