Dustin Friesen
Hutchinson,KS
Summary
Proactive Department Supervisor with a commitment to improving operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
I have worked in several industries ranging from construction to the food service industry to debt collection and now aerospace and metal finishing. In each employment opportunity I use my passion for success to foster an environment that is productive and efficient. Im committed to the belief that employees and management can thrive when there is a common passion for success.
Overview
14
14
years of professional experience
Work History
Production Manager
Premier Processing
Wichita, KS
03.2023 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Delivered direct feedback to senior management regarding project visibility and status.
Department Supervisor
Valence Surface Technologies
Wichita, KS
02.2019 - 02.2023
- Oversaw daily operational performance of Receiving/Shipping/Partmark and Abrasive Clean team, while assisting in overseeing Demask department.
- Trained new employees on overall company and department-specific policies and procedures.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Account Executive
Portfolio Recovery Associates
Hutchinson, KS
04.2011 - 07.2015
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Investigated customer credit references and approved credit lines.
- Collected on delinquent accounts to reduce overdue balances.
- Processed debtor payments and updated accounts to reflect new balance.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
No Degree - Psychology
Hutchinson Community College
Hutchinson, KSHigh School Diploma -
Inman High School
Inman, KS05.2002
Skills
- Process and Procedure Development
- Time Management
- Policy and Procedure Adherence
- Order Management
- Problem Resolution
- Staff Development
- Motivational Leadership
- Order Processing
- Goals and Performance
- Verbal and Written Communication
- Training and Development
Timeline
Production Manager
Premier Processing
03.2023 - Current
Department Supervisor
Valence Surface Technologies
02.2019 - 02.2023
Account Executive
Portfolio Recovery Associates
04.2011 - 07.2015
No Degree - Psychology
Hutchinson Community College
High School Diploma -
Inman High School