Summary
Overview
Work History
Education
Skills
Affiliations
Rachel Wilson Coworker 903 570 0025
Timeline
Generic

Dustin Givens

Tyler,Tx

Summary

Sociable server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitization regulations. Forward-thinking manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Organized busser with hands on experience in food service. Skilled in clearing tables and supporting wait staff. Accomplishes tasks with minimal supervision. Cheerful Host knowledgeable about greeting, seating and guiding guests to tables at a busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to the highest quality of service. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience

Work History

Busser, Server, Host, Manager

Papacitas
02.2013 - 04.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Host

Carinos Italian
06.2011 - 08.2012
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Host, Seater, Greeter, Togo's

Bj's Brewhouse
09.2010 - 06.2011
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Host, Server Assistant

Longhorn Steakhouse
10.2010 - 01.2011
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Custodian, Childcare Provider, Counselor

YMCA
05.2010 - 08.2010
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Moved furniture for cleaning and set up for special events.

Education

High School Diploma -

Whitehouse High School
Whitehouse, TX
05.2009

Skills

  • Cleaning/organization
  • Menu Memorization
  • Point of Sales (POS) System Operations
  • Sales Techniques
  • Wine Pairings
  • Effective Customer Upselling
  • High-Volume Dining
  • Liquor, Wine and Food Service
  • Project Management
  • Buffet Setup and Takedown
  • Staff Development
  • Active Listening and Communication
  • Warm and Welcoming
  • Work Coordination
  • Workflow Coordination
  • Wait List Management
  • Persuasive Approach
  • Team Player
  • Opening and Closing Procedures
  • High Energy and Stamina
  • Cross-Selling and Upselling
  • Customer-Oriented
  • Clear Communication
  • Hiring and Training
  • Reliable and Trustworthy

Affiliations

References

Rachel Wilson Coworker (903) 570-0025

Sharon Glover Family Friend (903) 570-8098

Krystal Medeiros Coworker (903) 944-2575

Lacie Craft Coworker (903) 279-5828


Rachel Wilson Coworker 903 570 0025

Coworker 

Timeline

Busser, Server, Host, Manager

Papacitas
02.2013 - 04.2023

Host

Carinos Italian
06.2011 - 08.2012

Host, Server Assistant

Longhorn Steakhouse
10.2010 - 01.2011

Host, Seater, Greeter, Togo's

Bj's Brewhouse
09.2010 - 06.2011

Custodian, Childcare Provider, Counselor

YMCA
05.2010 - 08.2010

High School Diploma -

Whitehouse High School

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Dustin Givens