Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Dustin Glass

Bowling Green,KY

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to meet deadlines. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

CNC Machine Operator

Holley Performance Products Inc.
Bowling Green, KY
05.2021 - Current
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Loaded and unloaded parts to maintain high level of production.
  • Maintained tight tolerances with design specifications.
  • Properly loaded and unloaded materials in and out of machines.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Moved finished work to correct staging area for disposition.
  • Manually set up machinery, lathes and grinders.
  • Trained and coached new team members on proper machine set-up procedures.
  • Performed over 8 accurate exhaust tool changes and offsets.
  • Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
  • Input instructions for machine operations based on specifics of work orders.

Warehouse Lead

Neely Coble
Bowling Green, KY
01.2020 - 03.2021
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Oversaw daily operations and shipping and handling processes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
  • Created and submitted delivery and DOT logs.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Monitored employee performance and advised managers on necessary improvements to meet targets.
  • Enforced organizational standards to maintain safe and healthy work environment.
  • Created sales orders and managed shipping timelines to meet customers' demands.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Parts Specialist

Harley-Davidson Bowling Green
Bowling Green, KY
07.2018 - 12.2019
  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Satisfied customers with fast, knowledgeable service for Motorcycle product needs.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Coordinate with insurance agents. Help to identify and search, for hard to find/obsolete items.
  • Work extra hours to attend to monthly sales quotas.

Education

High School Diploma -

Warren Central High School
Bowling Green, KY
06.2013

Skills

  • Specifications Conformance
  • Issue Reporting
  • Job Preparation and Set-Up
  • Control Precision
  • Malfunction Troubleshooting
  • Effective Customer Communication
  • Creative Solutions
  • Dimensional Data Entry
  • Technical Guidance
  • Technical Diagrams
  • Customer Interaction
  • Documenting

Accomplishments

  • Successfully complete Screaming Eagle Performance training provided by Harley-Davidson
  • Successfully completed Insurance training provided by Harley-Davidson Bowling Green.
  • Regarded at my current employer as 1 of the quickest learning CNC Operators.

References

Casey Sullivan

270-597-7762

crossbowman16@gmail.com


Anna Burden

270-799-7523

acvillereal@gmail.com


Timeline

CNC Machine Operator

Holley Performance Products Inc.
05.2021 - Current

Warehouse Lead

Neely Coble
01.2020 - 03.2021

Parts Specialist

Harley-Davidson Bowling Green
07.2018 - 12.2019

High School Diploma -

Warren Central High School

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