Dustin Gray
Summary
As a heavy equipment operator with strong expertise in operating and maintaining variety of machinery. Known for collaborative approach and adaptability in dynamic work environments. Excels in safety protocols, precision operations, and problem-solving, ensuring efficiency and high-quality results. Reliable team player focused on achieving operational goals and contributing to team success.
As a Truck Driver with good route planning, payment handling and customer service skills. Offering experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need.
Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.
Experienced with drilling operations, equipment maintenance, and safety protocols. Utilizes technical skills to ensure efficient and safe drilling processes, resolving issues promptly. Knowledge of regulatory standards and best practices in well drilling, ensuring compliance and operational success as well as the ability to diagnose well pump systems and make crucial repairs in a timely manner to continue operation.
In summary I have a strong attention to detail and a wide variety of mechanical knowledge's from automotive to well drilling and pump systems as well as mild welding knowledge and the ability to quickly learn new things.
Overview
3
3
years of professional experience
Work History
Service Advisor
Big O Tires
08.2024 - 01.2025
- Delivered exceptional support for client inquiries, creating loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Cdl Driver / Mechanic / Operator
Macy's Well and Pump Repair
01.2024 - 08.2024
- Expedited problem resolution through diligent troubleshooting of drilling equipment malfunctions.
- Kept drilling fluid within parameters for viscosity and weight.
- Maximized drilling speed by assisting in the efficient assembly and disassembly of drilling equipment.
- Observed drilling progress and reported anomalies for prompt resolution.
- Kept operations smooth and efficient by administering preventive maintenance programs on drilling equipment.
- Reduced downtime by performing regular maintenance on drilling equipment and promptly addressing malfunctions.
- Ensured accurate measurements of well depth, calculating necessary adjustments for optimal drilling performance.
- Supported drilling operations, setting up and dismantling rig equipment as needed.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Safeguarded cargo against damage or loss by securing loads properly and conducting regular inspections throughout transport.
- Contributed to team success with strong problem-solving skills in diagnosing mechanical malfunctions.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Safeguarded against potential hazards, implementing robust safety measures when working on heavy machinery.
- Strengthened relationships with vendors by negotiating favorable terms for parts procurement without compromising quality.
- Collaborated with team members to complete complex repairs in a timely manner.
- Performed daily / hourly inspections of Drilling equipment.
Operator
TK Contracting
04.2023 - 01.2024
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
- Operated forklift, haul trucks, loader and other equipment on daily basis.
- Operated dozer and heavy equipment on slopes, hillsides and roadsides.
- Collaborated with team members to efficiently complete projects within tight deadlines.
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Enhanced productivity by skillfully operating heavy machinery for various construction and excavation projects.
- Upheld strict quality control standards while operating heavy machinery, contributing to consistently high levels of customer satisfaction on completed projects.
- Supported other operators as needed, demonstrating adaptability and teamwork in high-stress environments.
- Loaded and unloaded equipment from vehicles and trailers.
- Drove construction equipment to excavate and grade land on road beds.
- Mitigated risk by identifying potential issues before they arose, proactively addressing concerns related to heavy machine operations.
- Read and interpreted blueprints, shop drawings, schematics, and orders.
- Demonstrated expertise in operating a wide range of heavy machinery, including bulldozers, excavators, and loaders.
Service Advisor /Service Technician
Firestone Complete Auto
10.2021 - 04.2023
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Cactus High School
Glendale, AZ05-2014
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Strong work ethic
- Welding
- Safe driving practices
- Equipment maintenance know-how
- Weather condition awareness
- Accident prevention techniques
- Vehicle inspection proficiency
- Physical stamina and strength
- Professionalism and punctuality
- DOT compliance
- Long-haul driving
- Tractor-trailer driving specialist
- Equipment operation
- Clean MVR
- Heavy lifting
- Heavy equipment operation
- Safe equipment operation
- Loader operation
- Skid steer proficiency
- Front end loader operations
- Earthmoving operations
- Off-road vehicle operation
- Moving and leveling dirt
- Backhoe operation
- Articulated dump truck skills
- Excavator operation
Timeline
Service Advisor
Big O Tires
08.2024 - 01.2025
Cdl Driver / Mechanic / Operator
Macy's Well and Pump Repair
01.2024 - 08.2024
Operator
TK Contracting
04.2023 - 01.2024
Service Advisor /Service Technician
Firestone Complete Auto
10.2021 - 04.2023
High School Diploma -
Cactus High School
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