Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Oversaw inventory management activities including ordering supplies as needed.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Hired and onboarded team members to meet immediate and expected demand.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Investigated customer complaints related to product and service quality or delivery issues.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Engaged with existing and potential clients to gain insight into needs.
Developed and implemented operational policies and procedures to ensure efficient business operations.
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Negotiated contracts with vendors for services necessary for daily operations.
Prepared reports summarizing operational results against established goals and objectives.
Planned and coordinated logistics for large-scale events or conferences.
Created and managed budgets for operational departments and monitored progress against goals.
Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Manager of Operations
Affordable Roofing & Gutters
Denver, CO
02.2008 - 11.2008
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Oversaw inventory management activities including ordering supplies as needed.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Hired and onboarded team members to meet immediate and expected demand.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Investigated customer complaints related to product and service quality or delivery issues.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
Developed and implemented operational policies and procedures to ensure efficient business operations.
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Negotiated contracts with vendors for services necessary for daily operations.
Prepared reports summarizing operational results against established goals and objectives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Project Manager
JBH Roofing & Constructotrs
Fort Lauderdale , FL
01.2005 - 02.2008
Managed multiple projects with competing deadlines simultaneously.
Developed and maintained project plans, timelines, and budgets.
Built and established strong partnerships with teams, vendors and contractors.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Provided guidance to team members regarding tasks assigned to them.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Conducted periodic inspections of job sites for quality and progress.
Prepared cost estimates for projects of varying sizes.
Identified risks associated with each project and developed strategies for mitigating those risks.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Submitted budget estimates, progress reports and cost tracking reports.
Conferred with project personnel to identify and resolve problems.
Project Manager
Aquila Construction
Denver, CO
06.2004 - 01.2005
Managed multiple projects with competing deadlines simultaneously.
Developed and maintained project plans, timelines, and budgets.
Built and established strong partnerships with teams, vendors and contractors.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Conducted periodic inspections of job sites for quality and progress.
Prepared cost estimates for projects of varying sizes.
Identified risks associated with each project and developed strategies for mitigating those risks.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Project Manager
ACO Restoration
Omaha, NE
06.2002 - 06.2004
Managed multiple projects with competing deadlines simultaneously.
Developed and maintained project plans, timelines, and budgets.
Built and established strong partnerships with teams, vendors and contractors.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Created and implemented processes to ensure successful completion of projects.
Conducted periodic inspections of job sites for quality and progress.
Prepared cost estimates for projects of varying sizes.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Owner
6D Roofing & Consulting LLC
Estero, FL
09.2021 - Current
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Set pricing structures according to market analytics and emerging trends.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Developed and implemented successful sales strategies to meet business goals.
Implemented quality assurance processes to ensure product excellence.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Led startup and creation of operational procedures and workflow planning.
Analyzed industry trends to develop competitive strategies.
Collaborated with other owners on joint ventures and shared resources.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Researched potential partners in order to expand services offered.
Project Manager
Craftsman Roofing
Omaha, NE
05.2001 - 05.2002
Managed multiple projects with competing deadlines simultaneously.
Developed and maintained project plans, timelines, and budgets.
Built and established strong partnerships with teams, vendors and contractors.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Conducted periodic inspections of job sites for quality and progress.
Prepared cost estimates for projects of varying sizes.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.