Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dustin Hackney

Jacksonville

Summary

Dynamic General Manager with a proven track record of leveraging leadership abilities to drive team performance and enhance operational efficiency. Expertise in employee training, resource coordination, and scheduling ensures optimal workflow and productivity. Known for resolving business and customer conflicts through a thoughtful, analytical approach, fostering positive relationships and satisfaction. Recognized as the top performer in the region and ranked ninth company-wide, demonstrating a commitment to excellence and results-driven leadership.

Overview

14
14
years of professional experience

Work History

General Manager

Massey Services
06.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Operations manager

Gator Gypsum
08.2020 - 06.2023
  • Assisted with talent acquisition, including identifying qualified applicants, conducting interviews, and providing feedback to inform hiring decisions.
  • Boosted team performance through regular monitoring and proactive policy adjustments to align procedures with changing workforces and market demands.
  • Supported adequate shift coverage through effective team training, scheduling, and workflow coordination.
  • Trained diligently in different operational areas such as warehouse and dispatching to improve business knowledge.
  • Managed daily workloads by organizing effective schedules and delegating tasks.

Restaurant Manager

Cracker Barrel
08.2011 - 08.2020
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls.
  • Recruited, trained, and developed top-quality service industry talent.
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
  • Managed establishment finances, including counting cash and receipts and completing bank deposits.
  • Controlled costs with effective supply management and monitoring of food.
  • Met financial and administrative targets, accurately tracking funds and keeping records current.
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
  • Developed solid relationships with staff, customers, and vendors.
  • Updated office files daily and kept records organized.
  • Enhanced customer satisfaction with fast, knowledgeable service.

Education

High school diploma - undefined

Cornerstone Christian
Townsend, Ga
04.2012

Skills

  • Microsoft Word and excel
  • Administrative
  • Problem solving
  • Flexibility
  • Team building
  • Communication
  • Data analysis
  • Employee performance monitoring

Timeline

General Manager

Massey Services
06.2023 - Current

Operations manager

Gator Gypsum
08.2020 - 06.2023

Restaurant Manager

Cracker Barrel
08.2011 - 08.2020

High school diploma - undefined

Cornerstone Christian

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