Dustin Hale
Fort Worth
Summary
Qualified Technician with several years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Detail-oriented and conscientious about addressing aspects of development and production to create strong customer relationships and a positive moral among co-workers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Add Service Technician
Eco Shield Pest Solutions
08.2023 - Current
- Promoted a healthy living environment by implementing regular pest control measures and enforcing strict cleanliness standards throughout the community.
- Implemented preventative measures for pest control through regular inspection of units, common areas, and exteriors.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Implemented Integrated Pest Management (IPM) method for safe and environmentally friendly pest control practices.
- Assisted sales team in securing new business through expert knowledge of industry trends and best practices for commercial pest control applications.
Sales Associate
Home Team Pest Defense
12.2022 - 08.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated prices, terms of sales and service agreements.
Termite/Exclusion Lead Technician
Terminix
01.2020 - 11.2022
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Fostered relationships with internal and external customers.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Validated adherence to best practices, quality standards and customer specifications.
- Contacted customers prior to date of scheduled installation to verify scheduled appointment.
Restaurant Busser
Mi Cocina Restaurants
11.2019 - 12.2019
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Swept, mopped and removed debris from dining room floors.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
Concrete Laborer
M.D. RIchardson Sales
12.2018 - 08.2019
- Finished surfaces by troweling, floating and brushing following project requirements and specifications.
- Positioned wire mesh and rebar to reinforce concrete.
- Constructed forms to create various concrete structures.
- Poured concrete into forms using pump hose and leveled.
- Removed debris and waste to clean site after completing work.
- Inspected and maintained tools and equipment.
- Worked with teammates to move steel forms.
- Dismantled forms using basic and advanced tools.
- Arranged concrete forms and spread concrete in uniform and level fashion.
- Operated all tools and equipment within manufacturer's regulation guidelines.
- Maintained exceptional attendance and punctuality throughout duration of employment.
- Monitored quality by smoothing out concrete in segments to deliver level pour.
- Communicated with other team members and vendors such as guiding concrete deliveries to facilitate concrete pouring.
Termite/Exclusion Tech
Arrow Exterminators, Inc
08.2017 - 11.2018
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Maintained knowledge and adhered to state rules and regulations.
- Met with customers at residences and places of business to check on pest and rodent situations.;
- Met with customers at residences and places of business to check on pest and rodent situations.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Utilized appropriate protective gear and equipment during application.
- Identified infestations and isolated sources with physical inspections of premises.
- Set mechanical traps, baits and glue boards to remove pests from interior areas.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
- Checked all areas of structures to determine the damage and provided key information to the customer.
- Determined extent of damage to property and structures, as well as optimal methods of remediation.
Education
High School Diploma -
Watson Highschool
05.2016
Skills
- Blueprint Reading
- Attention to Detail
- Customer Service
- Mechanical Aptitude
- Problem-Solving
- Verbal and Written Communication
- Routine Inspections
- Work Planning and Prioritization
- Power Tools and Equipment
- OSHA Compliance
- System Installation
- Equipment Maintenance
- Document Preparation
- Product Inspections
- Customer Interaction
- Health and Safety Regulations
- Works Well Under Pressure
- Tech-Savvy
- Quality Control
- Multitasking and Organization
- License Verification
- Safety Training
- Vehicle Safety
- Critical Thinking
- Accident Prevention
- Leadership Techniques
- Sound Judgement
- Presentations and Demonstrations
- Training Initiatives
- Public Speaking
Certification
- Pest Control Liscence, Terminix - 2020
- Pest Control Liscence, Arrow Exterminators - 2018
Timeline
Add Service Technician
Eco Shield Pest Solutions
08.2023 - Current
Sales Associate
Home Team Pest Defense
12.2022 - 08.2023
Termite/Exclusion Lead Technician
Terminix
01.2020 - 11.2022
Restaurant Busser
Mi Cocina Restaurants
11.2019 - 12.2019
Concrete Laborer
M.D. RIchardson Sales
12.2018 - 08.2019
Termite/Exclusion Tech
Arrow Exterminators, Inc
08.2017 - 11.2018
- Pest Control Liscence, Terminix - 2020
- Pest Control Liscence, Arrow Exterminators - 2018
High School Diploma -
Watson Highschool
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