Dustin Hari
Denver,CO
Summary
Proactive Ramp Agent and Supervisor of Operations skilled in ground service equipment operation, customer satisfaction, and team management. Expertise in streamlining processes, aircraft marshalling, and maintaining safety standards. Bringing strong problem-solving abilities and effective communication skills to foster a productive work environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Ramp Agent
Southwest Airlines
06.2019 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
In N Out Associate
In N Out Burger
06.2016 - 06.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Supervisor of Operations
Chick Fil A
06.2012 - 06.2016
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
Arizona State University
Tempe, AZ 08.2012 - 05.2016
Skills
- Problem-Solving
- Customer service
- Safety and Cleanliness
- Aircraft Marshalling
Accomplishments
Achieved Eagle Scout merit at 16 years old
Outdoors and traveling
I love being adventurous and enjoy new experiences
Timeline
Ramp Agent
Southwest Airlines
06.2019 - Current
In N Out Associate
In N Out Burger
06.2016 - 06.2019
Arizona State University
08.2012 - 05.2016
Supervisor of Operations
Chick Fil A
06.2012 - 06.2016
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