Dustin Hebner
Greenwood, SC,SC
Summary
Driven IT Repair/Install Technician with a proven track record at SCNETWORKSOLUTIONS, enhancing customer satisfaction through meticulous installations and advanced technical knowledge. Skilled in diagnostics, troubleshooting, and maintaining professionalism under pressure. Excelled in fostering client loyalty and company growth, demonstrating both hard and soft skills essential for the role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Repair/Install Technician
SCNETWORKSOLUTIONS
01.2019 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Contributed to the growth of the company through referrals and positive word-of-mouth from satisfied clients.
Customer Service Representative
Amazon
02.2013 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Midlands Technical College
Columbia 07.2012 - 05.2012
Skills
- Power Tool Operation
- Hand-tool proficiency
- Construction background
- Diagnostics and troubleshooting
- POS install and repair
- Cat5 cable runs
- Low Voltage
- Kiosk/ATM
- Retail Services
- Telecom
- Server & Networking
- Cameras
Certification
Aerial Lift Certified
Timeline
IT Repair/Install Technician
SCNETWORKSOLUTIONS
01.2019 - Current
Customer Service Representative
Amazon
02.2013 - 04.2019
Midlands Technical College
07.2012 - 05.2012
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