Summary
Overview
Work History
Skills
Personal Information
Timeline
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Dustin Hefner

Houston,,TX

Summary

Thriving in high-paced and stressful environments, I gain great satisfaction from pushing myself to set and achieve challenging goals. My ability to connect with others on a personal level has been instrumental in developing and maintaining strong work and personal relationships, leading to my overall success. Professionally, my goal is to lead my team with compassion, clarity, and to drive the betterment of the company, the team, and each other personally.

Overview

8
8
years of professional experience

Work History

Go-to-Market Execution Specialist

Academy
03.2023 - Current
  • Designed a new Credit Card report utilized by 20,000+ store and corporate employees to track all major metrics on Credit Card application and performance
  • Managed weekly and seasonal communication tools through partnerships by gathering details on upcoming marketing, visual, and promotional events or on past performance results
  • Built 2,000+ tasks and messages for all 300+ Academy stores to communicate details of Marketing, Visual campaigns, Promotional Pricing, Special Events including; Tax Events, Brand Partnerships, and Sales & Merchandising Contests
  • Collaborated with cross-functional teams to drive the successful opening of 30+ Academy stores including soft opening direction, preparation and execution of pricing, guidance on grand opening and maintaining success
  • Provided feedback to cross-functional partners on task and campaign complexity to champion simplicity and proper execution by all 300+ Academy stores

REP (Retail Experience Program)

Nike
05.2022 - 09.2022
  • Assisted the Retail Production Support team and gave insight on pain points with technical support through the lens of all 380 North America stores
  • Founded a mentor/development training for the other 8 REPs in the program including personal and professional conversations and scenario trainings
  • Worked cross-functionally with a multitude of Omnichannel and IT teams including SIM (Store Inventory Management), Assist, North America and Global Tech Support to improve device functionality in all 1,000+ Nike stores
  • Helped develop the future KPI (Key Performance Indicator) reports and register POS (Point of Sale) interface that is used by all 1,000+ retail stores
  • Created KBs (Knowledge Base Article) that teaches how to efficiently resolve technical issues with registers and device connectivity at stores

Coach

Nike
07.2017 - 03.2023
  • Managed and founded standards in Product, Visuals, and Operations at a new concept store
  • Established cadences for all sales and storage areas of the store that streamlined efficiency and improved audit scores by an average of 20%
  • Worked with and troubleshot all operating systems Nike uses in stores, Point of Sale (POS), Assist (MPOS), Store Inventory Management (SIM), and WorkForce Management (WFM)
  • Managed business expenses from +5% to 10% over budget prior to my time in role, to within +2% to under budget after cutting frivolous spending and over-scheduling
  • Headed hiring processes, loss prevention (training and reporting of incidents), established trainings for 500+ new hires, and advised neighboring locations on budgeting and payroll
  • Relocated to Germany and implemented trainings on SIM, bin organization and processes, which led to a 125% increase in bin audit scores and $100k decrease in shrink

Skills

  • Excellent problem solving skills
  • Efficient and Accurate
  • Personable and Affable
  • Great communicator
  • Cross-functional collaborator
  • Proficient in Microsoft Office
  • Data analyst
  • Personal developer

Personal Information

Hobbies: Music, Sports, Gym, Travelling, People

Timeline

Go-to-Market Execution Specialist

Academy
03.2023 - Current

REP (Retail Experience Program)

Nike
05.2022 - 09.2022

Coach

Nike
07.2017 - 03.2023

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Dustin Hefner