Dustin Hogan
Owens Cross Roads,AL
Summary
Pursuing a career as an entry-level information technology professional. Ready to learn and adjust myself to the needs of the company. Very Flexible. Knowledgeable about supporting users with in-person and remote assistance. Enthusiastic IT Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the IT field.
Skills
- Hardware installations
- End-user support
- Company policy adherence
- Industry needs awareness
- Task Prioritization
- Device configuration
- Problem-solving skills
- Excellent interpersonal skills
- Advanced computer proficiency
- Technical troubleshooting
Certification
- Comptia A+ CE - 7/7/2023
Overview
10
10
years of professional experience
1
1
Certificate
Work History
System Technician
Ignite
09.2023 - Current
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Explained to customers and demonstrated how specific system works.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Inventory Management
- Completed time sensitive projects.
Painter
Yulista Holding LLC
08.2022 - 08.2023
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Used proper protective equipment to complete jobs.
IT Technician
GigaParts
09.2021 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Internet Field Technician
WOW
07.2021 - 09.2021
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
Body Shop Technician
Bentley Automotive
08.2013 - 04.2021
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Replaced and repaired vehicle parts according to work order instructions.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Inspected new parts and areas of repair to verify correctness and quality.
- Trained many employees to use and maintain equipment safely and according to manufacturers recommended schedules.
- Monitored material inventory and reported need for replenishment.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Received and logged incoming parts orders.
- Assembled machines and mechanics according to instructions.
- Prepared logs on each repair and maintained customer records for each job.
- Supervised general repairs performed by new staff mechanics.
- Prepped, cleaned and taped up vehicles for paint.
Education
Diploma - Autobody Repair
Nashville Auto Diesel College
Nashville, TN07.2013
High School Diploma -
Hazel Green High School
Hazel Green, AL05.2012
Hobbies
- Building Computers
- Playing Video Games
- Playing Guitar
- Reading Books
- Fixing Cars
- Riding Motorcycles
- Kayaking