Dustin Horn
Dodge City
Summary
Results-driven leader in HVAC industry with proven expertise in training and development. Skilled in swiftly addressing customer concerns while enhancing operational efficiency. Committed to delivering high-quality service and fostering team performance.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Owner Operator
Kool Wave Solutions
Dodge City
09.2024 - Current
- Developed and implemented efficient business operations to enhance productivity and customer satisfaction.
- Coordinated supply chain activities to ensure timely delivery of products and services.
General Manager
Stewart Plumbing Heating And AC
Dodge City
01.2014 - 09.2024
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
High School Diploma -
Jetmore High School
Jetmore, KS05-2004
Skills
- Business operations management
- Supply chain optimization
- HVAC systems maintenance
- Customer service excellence
- Team training and development
- Inventory management
Certification
Master Mechanical license Kansas issued
Timeline
Owner Operator
Kool Wave Solutions
09.2024 - Current
General Manager
Stewart Plumbing Heating And AC
01.2014 - 09.2024
High School Diploma -
Jetmore High School