Dustin Hotchkiss
Asheville,NC
Summary
With a proven track record at Orkin Pest Control, I excel in operations management and team building, significantly enhancing branch efficiency and employee performance. My expertise in performance management and customer service, coupled with a knack for strategic planning and staff development, positions me as a dynamic leader focused on achieving and surpassing goals. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Mosquito Joe of Baltimore
Baltimore, MD
04.2021 - 11.2023
- Trained new employees in proper safety procedures for handling hazardous materials.
- Created and maintained detailed records of all pest control treatments, including the type of pests treated and the chemicals used.
- Directed the activities of pest control workers to ensure efficient and safe completion of job duties.
- Inspected properties for signs of infestations or potential problems with pests.
- Conducted regular maintenance on equipment used for pest control operations.
- Maintained inventory levels of chemicals, traps, baits, and other supplies needed for pest control operations.
- Responded quickly and efficiently to customer inquiries regarding pest problems.
- Provided customers with information regarding preventative measures they can take to reduce future infestations.
- Ensured compliance with local laws governing pesticide use by obtaining licenses as required.
- Performed periodic quality assurance checks on completed jobs.
- Modeled high-quality customer service to team of professionals employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Pest Control Technician
Home Team Pest Control
Bluffton, SC
01.2020 - 02.2021
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Applied pesticides and other control strategies to manage pests.
- Recognized for consistent quality service and efficiency.
Pest Control Technician
Thomas Pest Control
Matthews , North Carolina
06.2018 - 01.2020
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Applied pesticides and other control strategies to manage pests.
- Recognized for consistent quality service and efficiency.
Branch Manager
Orkin Pest Control
Bluffton, SC
03.2007 - 08.2017
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Established strong working relationships with external partners such as vendors and suppliers.
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
HVAC - HVAC
Technical College of The Low Country
Beaufort, SC06-2008
Skills
- Schedule development
- Waste reduction
- Team building
- Department organization
- Performance management
- Staff development
- Goal oriented
- Priority management
- Negotiation
- Attention to detail
- Quality control
- Budget management
- Relationship building
- Employee motivation
- Documentation and reporting
- Operations management
- Conflict resolution
- Payroll processing
- Customer service
- Decision-making
- Staff discipline
Affiliations
- Motocross
- Hiking with my fiance and dogs
- Spending time with family
- Boating
- Muscle Cars
- Exotic Sports
- NFL Sundays
- Baseball
Accomplishments
- RT North Department of Agriculture Certificate
- Maryland State Pesticide Category 7 Certificate
- Moved out at the age of 15 and was able to take care of my self and ended up buying my first house at 18 years old.
- My amateur motocross career really kick off with multiple sponsorships and titles at qualifying at the top level of the sport for 12 years.
- At the age of 22 I was making over 100,000 dollars a year working full time and going to college with a newborn child.
- Won the state championship title for abundant life academy for baseball.
Certification
- RT Certification- 8/29/24
- Category 7 A Certification in the state of Maryland 9/14/23
Languages
English
Professional
Spanish
Limited
Websites
References
References available upon request.
Timeline
Supervisor
Mosquito Joe of Baltimore
04.2021 - 11.2023
Pest Control Technician
Home Team Pest Control
01.2020 - 02.2021
Pest Control Technician
Thomas Pest Control
06.2018 - 01.2020
Branch Manager
Orkin Pest Control
03.2007 - 08.2017
- RT Certification- 8/29/24
- Category 7 A Certification in the state of Maryland 9/14/23
HVAC - HVAC
Technical College of The Low Country
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