Dustin Houston
Crawfordville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and minimize potential loss. Have been in the automotive business for almost 15 years.
Overview
15
15
years of professional experience
Work History
Senior Auction Manager
Santander Consumer USA
02.2024 - Current
- Soley responsible for all repossession units at Manheim Central FL.
- Review each unit's condition report when it arrives at the auction for accuracy.
- Review and approve/decline estimates compiled by the auction for mechanical/body work to ensure each vehicle brings the most money possible minimizing financial loss to Santander.
- Travel to Orlando, FL each week the day prior to the sale to walk all units that are ready for auction to ensure all approved repairs were made and reconditioning is pristine for all of our units.
- As I walk the units I am solely responsible for flooring and pricing them based on what I think they should financially bring during the auction. I have sold units from as low as $100 inoperable units to $85,000 high line units.
- Each week the day before the sale I run a presale audit and review each item the auction has charged us to ensure it is accurate and in line with our contractual agreements.
- On sale day I am on the auction block with the auctioneer solely making the decision to sell, no sell or counteroffer each unit to in lane and online buyers.
- After the sale I am responsible for creating post sale audits and reports out of Excel to ensure all is correct with post sale charges.
- I am solely responsible for pricing and selling an average of 2 million dollar worth of units each week.
Senior Commercial Accounts Manager
Tallahassee Auto Auction
06.2022 - 02.2024
- Responsible for all commercial accounts such as Santander, Exeter FInance, Avis Budget Group, Meridian Remarketing, First Commerce Bank, FSU Credit Union, U-Haul and many more local credit unions.
- First point of contact for all commercial client representatives to make sure all their regulated processes are being followed.
- Ensure each of our client's vehicle was inspected mechanically and physically when unit arrives to auction.
- Responsible for compiling mechanical and body estimates to bring the most money possible for when the vehicle goes through the auction.
- Created operational processes to ensure units were checked in, inspected, mech checked, estimate compiled, approved work completed and on block for sale to meet and exceed contractual agreements with all clients.
- Responsible for a team of 21 employees including payroll, discipline hearings, termination and providing goals to reach.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Responsible for all buyer and customer relationships.
- Work the phones after the auction to try and put dealer together deals on our no sales or if bids.
- Responsible for keeping deals together on per NAAA guidelines for arbitrations.
- Won the award for most improved auction of 2023 by Exeter Finance over all other auctions in the country that they run at.
- Responsible for sending all client post sale reports at the each of each week.
- Responsible for all ACH's and wires of all funds made during the sale each week to our bank and paying out our customers as well.
Operations Manager
Dealers Auto Auction of Memphis
01.2020 - 04.2022
- Oversee all day to day operations
- Manage all Security, Check-In, Inspection, Lot, Transportation, Mechanic, Detail departments
- Staff all sale day operations with full-time, part-time and temporary companies to ensure the sale is staffed efficiently, adequately and will run smoothly as possible
- Maintain days to check-in and days to cr on all dealer and fleet customer accounts
- Maintain dealer relationship and a point of contact with Alvin Jackson Used Cars LLC
- Set up the lot for it to be efficient as possible going through the check-in, cr, detail, lot placement process
- Organize all lot by customers to make finding a unit efficient as possible.
Operations Manager
Atlas Auto Auction
08.2019 - 01.2020
- Oversee all day to day operations
- Responsible for all hiring of every outside position of an auto auction
- (Brand new from the ground up company.) Manage all Security, Check-In, Inspection, Lot, Transportation, Mechanic, Detail departments
- Staff all sale day operations with full-time, part-time and temporary companies to ensure the sale is staffed efficiently, adequately and will run smoothly as possible
- While the auction was still being built I was responsible with going to meet potentially new customers and recruiting new dealer and fleet customers
- Calling buyers and setting them up into Auction Edge system
- Responsible for creating the lot set up to ensure efficiency and security for all customers' units
- Travel with General Manager/Owner to all dealerships within our area to offer our dealer customers inspection, detail, mechanic and recon related services
- Safety team leader and manager
- Directly over my team of 35 employees.
Lot/Transportation Manager
ADESA
09.2016 - 08.2019
- Manage all Security, Check-In, Inspection, Lot, Transportation departments
- Staff all sale day operations with full-time, part-time and temporary companies to ensure the sale is staffed efficiently, adequately and will run smoothly as possible
- Coordinate all in town and out of town pick up and deliveries
- Maintain all account contracts from days to pick up, days to check in to days to cr
- Maintain lot efficiency to make sure the unit goes through all auction steps quickly and efficiently as possible
- Make sure we zero out every cr every day
- Manage and staff 24/7 security.
- Train staff on all company policies and procedures
- Responsible for all Pay-roll, yearly reviews, coach and counsels, disciplinary actions, terminations and hiring over all positions within my departments
- Directly over my team of 70 employees.
Vehicle Inspection/Check-In Manager
ADESA
05.2015 - 09.2016
- Responsible for all Pay-roll, yearly reviews, coach and counsels, disciplinary actions, terminations and hiring over all positions within check-in and inspection department
- Maintain all fleet and dealer accounts to ensure all contracts are in compliance
- Ensure all dealer cars have cr's to upload to the online platform for the current week's sale
- Coached and team built the best inspection team of all ADESA locations on days to cr
- Averaged 0.1-0.3 days to cr over all dealer, fleet and commercial accounts
- Worked with fleet and commercial accounts such as GM, GM financial, Ally Financial, Capital One, CAC, ACA, Avis, Enterprise, Donlen, U-Haul, Barco
- Directly over my team of 17 employees.
Vehicle Inspection Manager
Dealers Auto Auction of Memphis
10.2014 - 05.2015
- Responsible for all Pay-roll, yearly reviews, coach and counsels, disciplinary actions, terminations and hiring over all positions within the inspection department
- (6-8 vehicle inspectors) Maintain all fleet and dealer accounts to ensure all contracts are in compliance
- Travel with Sales Manager and Fleet lease manager to dealerships and fleet customers to offer our Inspection and online sales services
- Ensure all dealer cars have cr's to upload to the online platform for the current week's sale
- Worked with fleet and commercial accounts such as CAC, GE, Chrysler Capital, Chrysler Factory, Titlemax.
Vehicle Inspection/Check-In Clerk
ADESA
01.2010 - 10.2014
- Responsible for checking in all incoming vehicles entering auction
- Numbering dealer customer cars for the upcoming sale and averaged 300-400 checked in daily
- Checking in by vin, adding options such as make, model, series, color, miles adding it to a customer's custom code account number
- Promoted to Vehicle Inspector May of 2010
- Responsible for recording a vehicles condition into our digital AMS system with items consisting of body damage, paint work, frame damage, engine condition, interior condition and taking photos of unit along with all damages
- Maintain all fleet and dealer accounts to ensure all contracts are in compliance
- Ensure all dealer cars have cr's to upload to the online platform for the current week's sale.
Education
Lewisburg High School
Lewisburg, MS05.2009
Skills
- Great team leader and motivator
- High sense of urgency while being as efficient as possible
- Team builder and maintaining a great team
- Quick learner on all company policies and methods
- Integrity and good attitude in every situation presented
Awards
- 2016 Ally Financial best in retention award
- 2017 Ally Financial best in retention award
- 2017 Donlen Exchange Services best days to cr award
- 2018 Donlen Exchange Services best days to cr award
- Number 1 at all ADESA locations in best percentage of total Dealer Cars put on dealer block and online sale platforms from 2016-2019.
- American Credit best days to cr-Manage and maintain customer Alvin Jackson Used Cars account.
- Managed a team of 65 direct report employees.
Timeline
Senior Auction Manager
Santander Consumer USA
02.2024 - Current
Senior Commercial Accounts Manager
Tallahassee Auto Auction
06.2022 - 02.2024
Operations Manager
Dealers Auto Auction of Memphis
01.2020 - 04.2022
Operations Manager
Atlas Auto Auction
08.2019 - 01.2020
Lot/Transportation Manager
ADESA
09.2016 - 08.2019
Vehicle Inspection/Check-In Manager
ADESA
05.2015 - 09.2016
Vehicle Inspection Manager
Dealers Auto Auction of Memphis
10.2014 - 05.2015
Vehicle Inspection/Check-In Clerk
ADESA
01.2010 - 10.2014
Lewisburg High School
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