DUSTIN JOFFROY
POWERSPORTS
Chattaroy,WA
Summary
Dedicated professional in powersport sales and service, excelling in customer relationship management and team building. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail. Results-driven professional with expertise in customer relationship management and service scheduling. Proven ability to resolve issues promptly, ensuring high customer satisfaction.
Overview
33
33
years of professional experience
Work History
parts - sales - service
PROPLUS POWERSPORTS
Deer Park
01.2013 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
MANAGER
PROPLUS POWERSPORTS
Deer Park
01.2013 - 12.2025
- Managed daily operations for powersport vehicle sales and service departments.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Heavy Equipment Operator
KNIFE RIVER
Colville
10.2008 - 12.2012
- Operated heavy machinery for construction and excavation projects efficiently.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Collaborated with crew members to complete projects within scheduled timelines.
- Loaded and unloaded materials safely using forklifts and other equipment.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Operated front end loader to move dirt and different base materials.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
Parts Sales Manager
PAULS YAMAHA
Colville
03.1996 - 06.2008
- Oversaw daily operations of parts department to enhance efficiency.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate inventory records and monitored stock levels.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Resolved customer complaints regarding sales and service.
Choker Setter
Columbia Helicopters
Aurora
03.1993 - 01.1996
- Operated choker setting equipment to secure logs for transport.
- Collaborated with crew to ensure safe rigging and lowering of logs.
- Communicated effectively with ground crew during logging operations.
- Adapted quickly to changing conditions in the logging environment.
- Set up chokers, including attaching blocks and rigging shackles.
- Calculated total board feet, cordage or other wood measurement units.
- Followed safe work practices at all times in accordance with safety regulations.
Education
High School Diploma -
AVISTA LINEMAN SCHOOL
SPOKANE06-1990
Skills
- Customer relationship management
- Vehicle inspection
- Parts ordering
- Service scheduling
- Product knowledge
- Team building
References
References available upon request.
Timeline
parts - sales - service
PROPLUS POWERSPORTS
01.2013 - 12.2025
MANAGER
PROPLUS POWERSPORTS
01.2013 - 12.2025
Heavy Equipment Operator
KNIFE RIVER
10.2008 - 12.2012
Parts Sales Manager
PAULS YAMAHA
03.1996 - 06.2008
Choker Setter
Columbia Helicopters
03.1993 - 01.1996
High School Diploma -
AVISTA LINEMAN SCHOOL