Dustin Johnson
Roseboro,NC
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
17
17
years of professional experience
Work History
Service Technician
Quality Equipment LLC
03.2021 - Current
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Farmer
Johnson Farms
12.2006 - Current
- Increased crop yield by implementing innovative farming techniques and optimizing irrigation systems.
- Enhanced soil quality through regular testing, targeted fertilization, and proper crop rotation practices.
- Reduced operational costs by streamlining processes and leveraging sustainable farming methods.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
- Developed strong relationships with suppliers to secure favorable pricing on seeds, feed, and equipment.
- Implemented pest control strategies that minimized damage to crops without harming the environment or wildlife.
- Optimized livestock health through effective feeding programs, vaccination schedules, and regular check-ups from veterinarians.
- Maintained accurate records of all farming activities, including expenses, income, yields, and labor hours for tax reporting purposes as well as identifying areas for improvement.
- Collaborated with agronomists to research new technologies in plant breeding and cultivation practices for improved profitability.
- Conducted market research to identify trends in consumer demand for organic produce, leading to an expanded product offering.
- Managed a diverse team of farmworkers by providing clear direction on daily tasks while fostering a positive work environment.
- Maximized profit margins by negotiating contracts with suppliers for better prices on bulk orders.
- Maintained and repaired various farming equipment.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Maintained detailed records of crop production, soil composition and livestock health.
- Assisted in development of sustainable agricultural practices and policies to reduce waste.
- Identified, isolated and treated diverse pests and diseases in crops and livestock.
Service Technician
Parker Gas
01.2020 - 03.2021
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Maintenance Manager
Universal Forest Products, Inc.
01.2017 - 02.2020
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
Education
Associate of Science - Agricultural Business
Sampson Community College
Clinton, NC06.2011
Skills
- Preventive Maintenance
- Regulatory Compliance
- Equipment Troubleshooting
- Customer Service
- Time Tracking
- Technical Support
- Quality Assurance
- Work Documentation
- Project Oversight
- Service Reports
- Installation and Repair
- Professional and Courteous
- Troubleshooting Skills
- Mechanical Aptitude
- Operating Test Equipment
- Report Generation
- Client Relationship Management
- Mechanical Abilities
- Hand Tool Expertise
- Valid Driver's License
- Inventory Management
- Problem and Issue Resolution
- Equipment Inspection
- Troubleshooting Ability
- Project Management
- Work With Minimal Supervision
- Equipment Demonstration
- Attention to Detail
- Analytical Thinking
Timeline
Service Technician
Quality Equipment LLC
03.2021 - Current
Service Technician
Parker Gas
01.2020 - 03.2021
Maintenance Manager
Universal Forest Products, Inc.
01.2017 - 02.2020
Farmer
Johnson Farms
12.2006 - Current
Associate of Science - Agricultural Business
Sampson Community College
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