Lisa Bentley
Palmetto,GA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
Work History
Cashier/Kitchen Hand
Coweta County School System
Newnan , GA
2021.08 - 2024.05
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Operated dishwashers to sanitize dishes and silverware.
- Cleaned dishes, pots, pans and utensils.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Followed recipes accurately while adhering to portion control standards.
- Followed all health code guidelines when handling food items.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Inspected kitchen equipment for proper functioning before use.
- Organized storage areas for efficient access to items when needed.
- Contributed to menu planning by providing input on dish preparation and presentation.
Bartender Shift Manager
d'anthonys
Newnan , GA
2008.06 - 2020.06
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Enforced health codes and safety regulations in compliance with state laws.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Supervised cleanliness of guest service areas before, during and after service.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Poured wine, beer and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Billing Administrator/Secretary
res-com construction
Newnan , GA
2005.07 - 2008.08
- Developed efficient procedures for processing customer payments and resolving billing issues.
- Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
- Answered customer inquiries regarding billings, invoicing, payment options.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Coordinated with other departments such as accounting, sales, and collections to resolve billing disputes quickly.
- Maintained accurate records of customer accounts, including invoice payments and account balances.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Handled bi-weekly payroll services for company employees.
- Performed bookkeeping and accounting consulting services.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Received and recorded cash, checks and transfers.
- Organized and maintained filing systems for important documents.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Scheduled meetings and sent invitations specifying time and location.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
High School Diploma -
Sandy Creek High School
Tyrone, GA1995-05
Skills
- Cash Handling
- Cash Register Operation
- Customer Service
- Payment Processing
- Drawer balancing
- Product Knowledge
- Written and verbal communication
- Staff Mentoring
- Cleaning and sanitizing
- Inventory Control
- Staff Training
- Organizational abilities
- Basic Math Competence
- Professionalism and Courtesy
- Work Ethic and Integrity
- Product Recommendations
- Customer Assistance
- Report Preparation
- Ordering and stocking
- Liquor regulations and compliance
- Customer service excellence
- Complex Problem-Solving
- Time management skills
Timeline
Cashier/Kitchen Hand
Coweta County School System
2021.08 - 2024.05
Bartender Shift Manager
d'anthonys
2008.06 - 2020.06
Billing Administrator/Secretary
res-com construction
2005.07 - 2008.08
High School Diploma -
Sandy Creek High School
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