Dustin Keller
Hudson,WI
Summary
Customer-focused professional with successful 6-year career in Hospitality sector professional with a history of meeting company goals utilizing consistent and organized practices while being a go to customer success manager for all partners.
Overview
22
22
years of professional experience
Work History
Driver
FedEx
11.2024 - Current
- Ensure safe delivery of packages to consumers
- Deliver anywhere to 150-220 packages per day with 130-200 stops per day.
- Delivering 22-28 packages per hour.
Village Trustee
Village of North Hudson
04.2023 - Current
- Vote on measures to help make the Village a better place.
- Sit on Public works committee and Public works committee.
- Listen to the villagers and their needs. Helps with moving forward new amendments for the village.
Partner Success Manager
Passpass
05.2024 - 11.2024
- Educated and onboarded new partners to Passpass.
- Helped partners create new deals in their portal
- Scheduled events to help increase revenue for partners
- Successfully onboarded 10+ accounts to have reoccurring passes moved each day at all locations
Sr. Account Manager
TravelNet Solutions
07.2020 - 04.2024
- Maintain relationships with Resorts and Lodges Subscriptions
- Renew Resorts and Lodges Subscriptions
- Find needs in Resorts and Lodges partners for business development within TNS portfolio
- Oversee 20+ partners for Digital Marketing Services and help strategize growth for ecommerce sales and building brand awareness
- Bring awareness to TNS brand portfolio for business growth and needs
- Retention knowledge on 3 different portfolios with TNS
- Research Industry trends and relay it to current partners
- Execute continuous strategic growth and spend throughout portfolio
- Currently hitting 113% of plan with 1.2 million dollar book
- Last years retention hit 80% of plan while dealing with post pandemic issues
Resortsandlodges.com - Account Manager
TravelNet Solutions
11.2017 - 07.2020
- Finding new partners in a set regions of the United States
- Educated them on the platform
- Get them to subscribe and then continue
- Making 35 calls or have 2 hours of talk time
Territory Sales Representative
TravelNet Solutions
12.2013 - 11.2017
- Providing knowledge, insight, and customer service to businesses in Western Wisconsin beverage industry in regards to alcoholic and non-alcoholic beverages to state of Wisconsin
Territory Sales Representative
General Beer-Northwest
11.2011 - 12.2013
- Provide beer sales to restaurants, bars, and convenience stores.
- Traveling to 5 different areas every week and each day visiting 30 locations.
- Hitting 100% of incentives each month.
- Building relationships with business owners to help streamline sales.
Sales Representative/General Manager
JR Ranch Equipment Sales
01.2003 - 11.2011
- Performed sales calls.
- Sold various restaurant equipment to customers over the phone, on site, and online.
- Coordinated all shipments.
- Physically dismantled and moved restaurant equipment from various locations.
- Transported and Delivered equipment across the country
Education
Bachelor of Science - History; Business Marketing
University of Wisconsin-River Falls
River Falls, WI05.2007
B.S - History; Business Marketing
University of Minnesota Duluth Business Marketing
Duluth, MN01-2003
Skills
- Customer Service
- Sales
- Customer Satisfaction
- Retention
- Upselling
- Creative Thinker
- Certified in Google analytics
- Understanding costumer needs and adapting to those needs
Timeline
Driver
FedEx
11.2024 - Current
Partner Success Manager
Passpass
05.2024 - 11.2024
Village Trustee
Village of North Hudson
04.2023 - Current
Sr. Account Manager
TravelNet Solutions
07.2020 - 04.2024
Resortsandlodges.com - Account Manager
TravelNet Solutions
11.2017 - 07.2020
Territory Sales Representative
TravelNet Solutions
12.2013 - 11.2017
Territory Sales Representative
General Beer-Northwest
11.2011 - 12.2013
Sales Representative/General Manager
JR Ranch Equipment Sales
01.2003 - 11.2011
Bachelor of Science - History; Business Marketing
University of Wisconsin-River Falls
B.S - History; Business Marketing
University of Minnesota Duluth Business Marketing
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