Dustin Kendall
Redmond,OR
Summary
I have just completed my 11th year working for Moda Health, one of the larger insurers in Oregon. The last three years being with the Workforce Management team largely doing scheudling for Moda's various customer service teams.
Overview
11
11
years of professional experience
Work History
Workforce Management Analyst
Moda Health
08.2014 - Current
- Analyzed workforce data to optimize staffing levels and improve service delivery.
- Developed forecasting models to predict call volumes and resource needs effectively.
- Collaborated with cross-functional teams to enhance operational efficiency and workflow processes.
- Created reports on performance metrics to support strategic decision-making initiatives.
Dental Claims Processor
Moda Health
08.2014 - 07.2023
- Processed dental claims efficiently, ensuring compliance with industry standards and regulations.
- Reviewed and verified claim documentation for accuracy and completeness prior to submission.
- Resolved discrepancies in claims through effective communication with providers and insurance representatives.
- Implemented process improvements that enhanced workflow efficiency and reduced claim processing time.
Education
No Degree - Commincations
Oregon State University
Corvallis, ORHigh School Diploma -
Grant Union High School
John Day, OR06-1993
Skills
I have experience using various scheudling software and Excel
Timeline
Workforce Management Analyst
Moda Health
08.2014 - Current
Dental Claims Processor
Moda Health
08.2014 - 07.2023
No Degree - Commincations
Oregon State University
High School Diploma -
Grant Union High School