Summary
Overview
Work History
Education
Skills
Timeline
Manager

Dustin Kotwitz

Houston,TX

Summary

Versatile and results-oriented professional with a proven track record at Willie's Grill & Icehouse, excelling in staff management and operations optimization. Expert in team leadership and customer relationship management, significantly improving team performance and customer satisfaction. Skilled in cross-functional teamwork and staff development, adept at driving productivity and fostering positive work environments.

Overview

8
8
years of professional experience

Work History

Manager

Willie's Grill & Icehouse
12.2021 - 10.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Server

Willie's Grill & Icehouse
08.2017 - 10.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.

Factory Worker

Durand Glass
09.2016 - 11.2017
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Carefully packaged finished products and prepared for shipment.
  • Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.

Education

Diploma -

Alvin High School
Alvin, TX
2011

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Staff Development
  • Schedule Preparation

Timeline

Manager

Willie's Grill & Icehouse
12.2021 - 10.2024

Server

Willie's Grill & Icehouse
08.2017 - 10.2021

Factory Worker

Durand Glass
09.2016 - 11.2017

Diploma -

Alvin High School
Dustin Kotwitz