Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dustin Linaberry

Scranton,PA

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

11
11
years of professional experience

Work History

Sales Associate

New Shoe Store Plus
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Transported inventory to other stores

Sales Associate

TCC, VERIZON WIRELESS AUTHORIZED RETAILER
07.2019 - 05.2024
  • Evaluated customers wireless needs and detailed current promotions and services to best suit them.
  • Upsell customers by recommending accessories and promotions to increase revenue.
  • Model professionalism while working with team members to deliver results.
  • Execute company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
  • Participate in sales initiatives with promotions and trends to boost revenues.

Cashier / Team Lead

D&C FUEL SALES
02.2015 - 06.2020
  • Cross-trained in register and cooking roles to provide backup during slow periods and enhance store efficiency.
  • Notified security of suspected theft, including descriptions of individuals and items stolen, to help control store losses.
  • Managed cash drawer throughout shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs.
  • Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
  • Increased customer satisfaction through friendly and professional communication.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • (Per-Diem)

Direct Care Worker

EIHAB HUMAN SERVICES
09.2016 - 06.2019
  • Worked to improve patient outlook and daily living through compassionate care.
  • Ensured smooth transition of residents into new environment.
  • Evaluated patient care procedural changes for effectiveness.
  • Managed community resident transport operation.
  • Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Tracked and escalated compliance, care and quality issues.
  • Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.
  • Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.

Education

Food Management/ Business

Susquehanna County Career and Technology Center
Dimock, PA

HIGH SCHOOL DIPLOMA -

Elk Lake High School
Dimock, PA
06-2012

Skills

  • High Volume Transactions
  • Transaction Processing
  • ID Verification
  • POS Operations
  • Customer Service Excellence
  • Maintaining Records
  • Knowledge of State Regulations
  • Computer Proficiency

Timeline

Sales Associate

New Shoe Store Plus
05.2024 - Current

Sales Associate

TCC, VERIZON WIRELESS AUTHORIZED RETAILER
07.2019 - 05.2024

Direct Care Worker

EIHAB HUMAN SERVICES
09.2016 - 06.2019

Cashier / Team Lead

D&C FUEL SALES
02.2015 - 06.2020

Food Management/ Business

Susquehanna County Career and Technology Center

HIGH SCHOOL DIPLOMA -

Elk Lake High School

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