Dustin Looney
Customer Success, Account Manager, Digital Strategy, Project Manager
Portland
Summary
Tech proficiencies (not limited to) Asana, Podio, Zendesk, Jira, Slack, Zoom, Google Suite, Microsoft Office, Sharepoint, Smartsheet, Dropbox, Calendly, Salesforce, HubSpot, Pardot, Marketo, Squarespace, WordPress, Litmus, Mailchimp, Airtable, Canva, Looker
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Digital Marketing Strategist
Rossman Media
05.2024 - Current
- Develop and implement marketing strategies across multiple channels (SEO, SEM, email marketing, social media, and website content) to drive brand awareness, engagement, and quality conversions.
- Analyze data & performance metrics to leverage campaign optimization, ensuring maximum ROI, improved user acquisition, retention and overall growth.
- Collaborate with cross-functional teams (copy, design, sales, product, website dev, content, etc.) as a client advisor for strategy alignment.
Senior Account Manager, B2B Tech Portfolio
Ideas Collide
10.2022 - Current
- Lead SMB and enterprise account management and tactical execution for direct B2C and B2B marketing campaigns.
- Drive onboarding, strategy and content distribution initiatives to maximize revenue, renewals and upsells.
- Serve as the primary liaison between clients, creative, copywriting, dev and leadership to cultivate trusted partner and C-suite relationships.
Senior Customer Success Manager
Obility
01.2019 - 10.2022
- Lead end-to-end account management for SMB and enterprise clients, ensuring seamless onboarding, implementation, and support.
- Cultivate strong client and C-suite relationships through strategic project management, contributing to renewals and upsells. Actively engage in department initiatives such as new hire panels, training, and team building.
Senior Customer Success Manager
Metadata
10.2021 - 04.2022
- Head of customer onboarding, instance implementation, renewals and forecasting for SMB and enterprise clients.
- Serve as customer advocate by ensuring cross-functional support across sales, product, PM and engineering teams. Conduct engagement syncs and quarterly business reviews to execute on objectives for renewal and upsell opportunities.
Digital Account Manager
Compass Media
04.2017 - 01.2019
- Managed portfolio of SMB customer accounts ensuring marketing campaign budgets and objectives were executed across all paid and organic media activities.
- Managed content distribution across multiple paid platforms and social channels (ad copy, editorial calendars, etc).
E-commerce Analytics Specialist
DC International
08.2016 - 02.2017
- Manage and forecast online store analytics and profitability by assessing risk and mapping growth plans.
Education
B.A. Liberal Arts - Business Communications
The University of Texas At Arlington
Arlington, TX 08.2007 - 12.2012
Skills
Project Planning & Scoping
Organized & Detail Oriented
Written, Verbal & Interpersonal Communication
Autonomy
Cross-Functional Collaboration
Cultivate Client Relationships
Marketing and Advertising
Customer Success Management
Timeline
Digital Marketing Strategist
Rossman Media
05.2024 - Current
Senior Account Manager, B2B Tech Portfolio
Ideas Collide
10.2022 - Current
Senior Customer Success Manager
Metadata
10.2021 - 04.2022
Senior Customer Success Manager
Obility
01.2019 - 10.2022
Digital Account Manager
Compass Media
04.2017 - 01.2019
E-commerce Analytics Specialist
DC International
08.2016 - 02.2017
B.A. Liberal Arts - Business Communications
The University of Texas At Arlington
08.2007 - 12.2012
Similar Profiles
Aidan JosephAidan Joseph
Product Marketing Intern at Chuckals-Jon RossmanProduct Marketing Intern at Chuckals-Jon Rossman
Delaney PattersonDelaney Patterson
Extended Day Teacher at Rossman SchoolExtended Day Teacher at Rossman School
Mason ShircliffMason Shircliff
Groundskeeper at Sheila RossmanGroundskeeper at Sheila Rossman