Dustin Magdaleno
Santa Paula,CA
Summary
My over 20 years of experience in sales, including the produce industry has put me in prime position to be an asset.. I have excellent communication skills and the ability to gain and retain customer relations. I follow through with my short term and long-term goals and am persistent in order to get the most out of the customer I am targeting. I work well as an individual as well as in groups, emphasizing the success of the company as a whole.
Overview
21
21
years of professional experience
Work History
Account Manager
Fastenal
Oxnard, CA
05.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Technician
County Fire Protection
Ventura, CA
04.2014 - 02.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Account Manager
Fillmore Piru Citrus
Piru, CA
07.2008 - 01.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Calavo Growers Inc
Santa Paula, CA
08.2004 - 04.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
B.S - Criminal Justice
California Lutheran University
05.1995
Skills
Extraordinary Customer Relations
Excellent organizational characteristics
Persistent
Works well with others
Compassionate and understanding
A winner
Additional Information
With over 35 years experience as a coach at both the youth and high school levels, I believe this characteristic adds to my value as a leader within our community.
Timeline
Account Manager
Fastenal
05.2019 - Current
Technician
County Fire Protection
04.2014 - 02.2019
Account Manager
Fillmore Piru Citrus
07.2008 - 01.2014
Account Manager
Calavo Growers Inc
08.2004 - 04.2008
B.S - Criminal Justice
California Lutheran University