Dustin McGowan
Spanish Fork
Summary
I pride myself with my exceptional communication skills I have developed while working in various leadership positions in the health/behavioral health field over the last 10 years. I have found pride in Utilization Management field while focusing on the specific needs of each and every client all while focusing on medical necessity. I love working with a strong team and helping them to become successful in their roles.
Overview
15
15
years of professional experience
Work History
Utilization Management Manager
Creekside Recovery
07.2023 - Current
- Facilitated accurate documentation processes while ensuring compliance with relevant industry standards and organizational policies.
- Ensured timely access to appropriate levels of care for patients by closely monitoring case loads and adjusting staffing levels accordingly.
- Conducted comprehensive audits of departmental operations to identify areas for improvement or potential risks related to non-compliance with regulations.
- Conducted regular evaluations of staff performance, providing constructive feedback and implementing appropriate interventions when necessary to improve overall team effectiveness.
- Played a key role in the development and implementation of departmental policies and procedures aimed at maintaining high-quality care standards while adhering to regulatory guidelines within the scope of utilization management activities.
- Maximized efficiency of case reviews through the development and implementation of standardized review procedures.
Assistant Superintendent
Hobble Creek GC
04.2021 - Current
- Managed day to day operations of an award wining golf course
- Responsible to train new staff on company procedures and how to use equipment safely
- Created a number of guides, and programs to increase team member’s productivity, and monitored certain team goals
- Oversaw and managed projects until completion all while following USGA laws and regulations
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
Vice President/Utilization Management Director
Illuminate Billing Advocates, Utilization Management
01.2017 - 02.2022
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
Intervention Specialist
Nebo School District, SPED
08.2016 - 01.2017
- Taught Students with behavioral health complications the skills to be successful in the classroom and other settings.
- Monitored and took data on students to help create a treatment plan with the Intervention team.
- Responsible to instruct and train teachers and facility skills and intervention techniques to help students be successful.
- Implemented IEP goals and programming with intervention team and teachers.
- Researched and utilized evidenced based treatment modalities.
- Trained new hires and provided resources to be used with the intervention team.
Behavioral Health Career Coach
Leonard Consulting
08.2015 - 01.2017
- Worked with transition aged students who have been diagnosed with Autism or other Behavioral health issues.
- Worked one on one with clients to help them develop job and life skills.
- Helped clients find service or job opportunities in their own community.
- Supported clients in work opportunities to develop the skills required.
- Coordinated with clinical team to support treatment modalities.
Program Director
The Journey Impact Ranch, Spirit Lake Ranch
02.2010 - 08.2015
- Supervised staff, held weekly meetings, and maintained program budget.
- Created 2 programs for at risk youth in the Utah area, worked with Department of Juvenile Justice Services and Division of Child and Family Services.
- Implemented “Strengthening Families” curriculum into daily programing to create a better retention rate with youth and their families.
- Taught over 2,000 hours of groups such as Relapse prevention, 12 step, Anger Replacement Therapy, and Thinking Errors.
- Worked directly with the Clinical Team and families to create Treatment plans and measurable goals.
- Worked with Nebo School District to help students to gain credits needed to graduate on time.
- Coordinated with the community to find service opportunities to teach life skills.
Education
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Utah Valley University
Skills
Knowledge of ASAM Criteria
Microsoft office
Gmail suite/Microsoft teams
Process improvements
Instructional leadership
Policy and procedure adherence
Timeline
Utilization Management Manager
Creekside Recovery
07.2023 - Current
Assistant Superintendent
Hobble Creek GC
04.2021 - Current
Vice President/Utilization Management Director
Illuminate Billing Advocates, Utilization Management
01.2017 - 02.2022
Intervention Specialist
Nebo School District, SPED
08.2016 - 01.2017
Behavioral Health Career Coach
Leonard Consulting
08.2015 - 01.2017
Program Director
The Journey Impact Ranch, Spirit Lake Ranch
02.2010 - 08.2015
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Utah Valley University
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