Summary
Overview
Work History
Education
Skills
Certifications
Certification
Work Availability
Work Preference
Software
Timeline
BusinessDevelopmentManager
Dustin Wagner

Dustin Wagner

Massillon,Ohio

Summary

Results-driven Project Manager with over 20 years of experience delivering innovative solutions to enhance efficiency and empower client success. Led a $20M Optum Health project, accelerating delivery by 18% and achieving $8M-$10M in annual savings through Waterfall, Agile, and Lean Six Sigma methodologies. Skilled in Smartsheet and industry-leading project management tools, ensuring 100% on-time milestone completion across 18 cross-functional workstreams. Committed to ethical, budget-conscious execution, stakeholder collaboration, and problem-solving. Known for integrity, adaptability, and productivity. Holds an MBA and Lean Six Sigma Green Belt, with expertise in contract negotiations, risk management, process optimization, team collaboration, and achieving results on time and within budget. A reliable and strategic thinker adept at project planning and execution to ensure project success and client satisfaction.

Overview

20
20
years of professional experience

Work History

Practice Administrator

Independently Owned Family Physicians, Inc
09.2023 - Current
  • Optimized operational management systems within the largest regional practice through technology integrations.
  • Optimized financial frameworks through the strategic application of budgeting software, resulting in an 18% boost in return on investment in the first year.
  • Developed and managed a practice budget exceeding $12 million by optimizing revenue streams and minimizing expenses.
  • Designed quality improvement processes by integrating Lean methodologies and EMR data, achieving significant workflow enhancement and a 30% increase in operational efficiency.
  • Led overhaul of patient scheduling software integration, resulting in a 35% decrease in appointment delay times and boosting quality metrics in patient feedback.
  • Directed the modernization of practice billing systems, utilizing advanced billing software to enhance claim processing efficiency, improving approval rates by 45% and decreasing accounts receivable turnover time by 20%.
  • Optimization of resource allocation using data-driven analyses over 12 months, reducing operational costs by 20% and maximizing resource utilization in line with strategic objectives.
  • Coordinated the restructuring of clinical workflows using EMR data analytics, achieving a 25% upsurge in patient care satisfaction metrics captured in quarterly surveys.
  • Developed long-term strategic growth plans through the coordinated integration of practice support and clinical delivery models, optimizing workflow efficiency by 25%.
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.

(Contract) Project Manager of Product & Integration

Optum Health
01.2023 - 09.2023
  • Implemented a product integration framework in collaboration with cross-functional teams, enhancing operational efficiency by 22% and facilitating seamless deployment across 5 key regions.
  • Directed a $20 million+ budget project to efficiently integrate a comprehensive rewards & incentive program for United Health/Optum members, employing advanced Smartsheet tracking defects and scope completion.
  • Directed management strategy for Aon STG and Pear Sports, incorporating advanced project management methodologies and achieving project objectives.
  • Oversee 18 workstreams in a major project, achieving scheduled goals within a 5-month timeline, leveraging advanced project management tools for cost savings of $8M-$10M annually.
  • Executed vendor management strategies through advanced analytical tools to maintain robust partnerships, facilitating service delivery to 50k+ gym facilities.
  • Enhanced integration metrics through the application of data analytics, resulting in a 12% reduction in operational costs over a 6-month timeline.
  • Spearheaded project progress tracking using Smartsheet for 18 workstreams, attaining a 100% on-time completion rate within 5 months.
  • Leveraged Smartsheet to harmonize 18 workstreams, ensuring a 100% success rate for on-time milestone completion and achieving a 12% cost reduction.

(Contract) Strategic Governance Project Manager of Radiology

Envision Health
10.2020 - 11.2022
  • Led integration of advanced radiology software systems across 178 hospitals, achieving a 25% enhancement in system-wide infrastructure efficiency.
  • Applied advanced process improvement methodologies, resulting in a 30% increase in achieving clinical and business transformation goals.
  • Assisted in determining rollout strategy and timeline, including order of operations and division of approach.
  • Managed the integration of multiple types of radiology devices and equipment and the supporting software systems for new customers.
  • Implemented a robust change control system for radiology equipment integration projects, mitigating potential crises and improving resource allocation across 178 hospitals.
  • Spearheaded the creation of a project management framework that standardized processes and improved cross-departmental coordination, reflected by a measurable 20% enhancement in client satisfaction.
  • Facilitated recruitment strategies for project teams, enhancing talent acquisition efficiency by 40% and ensuring optimal team composition for timely project delivery.
  • Development of functional strategies, driving alignment of radiology project initiatives across 178 hospitals, resulting in a 25% boost in system-wide operational efficiencies.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed strong relationships with stakeholders by providing regular communication updates, fostering trust and confidence in the team's ability to deliver results.

(Temp) Practice Administrator

Wooster Ophthalmologists, Inc.
10.2019 - 09.2020
  • Engaged as a temporary administrator to ensure seamless operations and provide strategic leadership during the permanent administrator's absence.
  • Oversaw financial management, compliance, and staff coordination to ensure seamless day-to-day operations at over 3 clinics and strategic support during the transition period.
  • Streamlined workflows to support patient care and improve practice operations.
  • Ensured regulatory compliance, maintaining adherence to healthcare policies and standards.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.

(Contract) EHRT Project Manager/Chief of Staff

The HCI Group
10.2018 - 06.2019
  • Facilitated seamless project execution by overseeing 150+ consultant operations, applying JIRA for effective timeline monitoring and robust budget adherence, and ensuring strategic alignment.
  • Coordinated the implementation of Epic systems (Phoenix, Bones, Wisdom) across diverse locations using technical project management frameworks, improving consistency and quality in healthcare service delivery.
  • Creation, maintenance, and dissemination of master project plans and project documentation to Cleveland Clinic project team members.
  • Implemented robust project management methodologies for hospitals' Epic systems rollout using data-driven strategies, enhancing system deployment processes across the domestic and international footprint of Cleveland Clinics.
  • Implemented advanced project management strategies with JIRA to boost system deployment efficiency, maintaining a 100% project task fulfillment rate within tight deadlines.
  • Spearheaded issue resolution processes by identifying and addressing critical deployment challenges and utilizing data analytics to resolve issues promptly, reducing project delays by 30%.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

(Contract) Project Manager of Cerner Revenue/Cerner Practice Management

Autumn Hospital
09.2017 - 10.2018
  • Executed comprehensive system remediation initiatives across 50+ regional sites, leveraging clinical informatics to adhere to regulatory compliance standards and elevate client support.
  • Crafted detailed training modules focusing on PowerChart and CPM, incorporating feedback cycles to refine and streamline educational processes, achieving a projected 25% increase in staff efficiency.
  • Established streamlined troubleshooting protocols, employing Cerner system analytics to expedite the identification and resolution of user issues.
  • Developed comprehensive modules for Cerner Practice Management training, elevating system proficiency among clinic staff by 30% through detailed needs assessment and tailored resource design.
  • Conducted a comprehensive needs analysis with SMEs to craft deliverables aligning with organizational quality standards using Cerner PowerChart.
  • Championed process improvements by continually reviewing existing procedures to identify areas of inefficiency or redundancy, proposing actionable solutions accordingly.

Patient & Clinical Liaison

Akron Children's Hospital
12.2014 - 09.2016
  • Acted as primary liaison for patients and families at Akron Children's Congenital Heart Center, serving over 10,000 pediatric cardiac patients annually across seven Northeast Ohio locations.
  • Coordinated multidisciplinary care, scheduling appointments, diagnostic tests, and consultations with cardiologists, surgeons, and external partners like Cincinnati Children’s.
  • Enhanced patient experience by providing education on congenital heart conditions and facilitating access to resources and MyChart via the Akron Children’s Anywhere app.
  • Streamlined clinical workflows using Epic EMR, ensuring HIPAA-compliant record management and efficient communication across regional health centers.
  • Supported quality improvement initiatives, including patient satisfaction surveys, contributing to Akron Children’s ranking among top pediatric hospitals.
  • Represented the Heart Center at community events, promoting services and fostering family engagement through initiatives like Heart Walks.
  • Educated health care professionals on ways to humanize patients' experiences.

Education

Master of Business Administration - Business Administration

Benedictine University
Lisle, IL
01.2017

Bachelor of Arts - Community and Public Health Promotion

Malone University
Canton, OH
01.2015

Skills

  • Cross-departmental product integration
  • Efficiency enhancement
  • Financial analysis
  • Adept at utilizing data insights to guide decisions
  • Lean Six Sigma proficiency
  • Skilled in Smartsheet, Wrike, MS Project, Asana, JIRA, Monday, Trello
  • Experienced in EMR system implementation
  • Cerner\Epic\Nextgen\Athena\Medent\ECW\Allscripts
  • Financial process management
  • Supplier relationship management
  • Regulatory compliance auditing
  • Operational streamlining
  • Data-driven KPI assessment
  • Performance optimization
  • Efficiency Improvement
  • Strategic leadership
  • Stakeholder relationship management
  • Strategic development
  • Effective communication in cross-functional teams
  • Effective communication
  • Analytical problem-solving
  • Effective change implementation
  • Team leadership
  • Analytical decision-making
  • Flexible problem-solving
  • Effective conflict resolution
  • Operational efficiency management
  • Health information technology
  • Business strategy development
  • Regulatory framework design
  • Project workflow oversight
  • Quality improvement initiatives
  • Effective policy execution
  • Performance metrics
  • Client relationship management
  • Regulatory compliance
  • Budgeting expertise
  • Strategic consulting
  • Process optimization
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Scheduling coordination
  • Project tracking
  • Strategic planning
  • Relationship building
  • Client relations
  • Customer relations
  • Stakeholder communications
  • Budgeting and forecasting
  • Advanced problem solving
  • Scope management
  • Project scope
  • Budget control
  • Cross-functional collaboration
  • Contract management
  • Processes and procedures
  • Procurement management
  • Productivity improvement
  • Agile project management
  • Troubleshooting and support services
  • Efficiency enhancement
  • Cross-functional collaboration

Certifications

Lean Six Sigma White Belt Certification

Management and Strategy Institute • 2016


Lean Six Sigma Green Belt Certification

Veritas Tech • 2016


Principals of Practice Management Certification (PPMC)

Medical Group Management Association • 2016

Certification

Lean Six Sigma White Belt Certification

Management and Strategy Institute • 2016

• Lean Six Sigma White Belt.

Lean Six Sigma Green Belt Certification

Veritas Tech • 2016

• Lean Six Sigma Green Belt.

Principals of Practice Management Certification (PPMC)

Medical Group Management Association • 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

HybridRemote

Important To Me

Stock Options / Equity / Profit Sharing401k matchCareer advancementHealthcare benefitsWork-life balanceWork from home optionCompany CulturePaid time offTeam Building / Company RetreatsFlexible work hoursPersonal development programsPaid sick leave4-day work week

Software

Cerner

Epic

ECW

Allscripts

Nextgen

Medent

Athena

Timeline

Practice Administrator

Independently Owned Family Physicians, Inc
09.2023 - Current

(Contract) Project Manager of Product & Integration

Optum Health
01.2023 - 09.2023

(Contract) Strategic Governance Project Manager of Radiology

Envision Health
10.2020 - 11.2022

(Temp) Practice Administrator

Wooster Ophthalmologists, Inc.
10.2019 - 09.2020

(Contract) EHRT Project Manager/Chief of Staff

The HCI Group
10.2018 - 06.2019

(Contract) Project Manager of Cerner Revenue/Cerner Practice Management

Autumn Hospital
09.2017 - 10.2018

Patient & Clinical Liaison

Akron Children's Hospital
12.2014 - 09.2016

Bachelor of Arts - Community and Public Health Promotion

Malone University

Master of Business Administration - Business Administration

Benedictine University

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