Hi, I’m
Dustin O'Dea
North Platte,NE
Summary
Dynamic Sales Consultant with a proven track record at Janssen GMC, adept in CRM proficiency and persuasive communication. Excelled in fostering customer relationships and exceeding sales goals by implementing strategic planning and consultative sales techniques. Achieved top performance by converting prospects into loyal customers, boosting sales revenue, and contributing to team success through collaborative goal achievement.
Was voted the Best automobile salesman of the year in 2021 through the North Platte Telegraph (best of in North Platte and surrounding areas)
Overview
1
Certification
Work History
Janssen GMC
Sales Consultant
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Education
University of Nebraska At KearneyKearney, NE
Graphic Design from Graphic Design
Sutherland Public SchoolsSutherland, NE
Highschool Diploma from Highschool Diploma
05.2006
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Prospecting skills
- Closing techniques
- Strategic planning
- Community networking
- Online marketing
- Consultative sales
- Sales strategies
- Lead generation
- Referral generation
- Cold calling
- Web technologies and services
- Sales analysis
- Customer liaison
- Customer oversight
- Prospect qualification
- Territory management
- B2B sales
- Sales funnel management
- Account reconciliation
- Trade show representation
- Sales proposal creation
- Leads prospecting
- Demonstrations
- Project management
- Industry trends
- Territory expansion
- Contract negotiation and closing tactics
- Multilingual capacity
- Industry partnership development
- Exceeds sales goals
- Customer relationship building
- Customer service
- Sales consultation
- Customer retention
- Product and service knowledge
- Customer success management
- Upselling and cross selling
- Negotiation tactics
- Complex Problem-solving
- Customer relations
- Sales presentations
- Sales development
- Relationship selling
- Relationship building
- Customer needs assessment
- Sales closing
- Interpersonal communication skills
- Closing talents
- Sales expertise
- Performance improvement
- Strategy development
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
GMC Sales Certification
Timeline
Sales Consultant
Janssen GMC
University of Nebraska At Kearney
Graphic Design from Graphic Design
Sutherland Public Schools
Highschool Diploma from Highschool Diploma
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