DUSTIN OHARA
Orono,ME
Summary
Dedicated, senior field service and installation technician with 15 years of experience assessing repair needs and completing required work. Motivated to identify best solution to any maintenance request and promote customer satisfaction. Successful in training other maintenance staff to meet goals while maintaining safety at all times.
Physically fit senior field technician possessing necessary knowledge of primary systems including HVAC, plumbing and electrical. Offers 7 years of experience in property maintenance industry and solid commitment to safety. Communicative and easygoing professional skilled in performing minor fixes.
Reliable professional with 15+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in fabrication, installation and repair.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Maintenance Technician
Park 7 Group
Orono, ME
06.2016 - Current
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Supervised employee performance, preventive maintenance and safety.
- Supervised technicians and assigned responsibilities.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
Senior Field Service Technician
Nyle Systems LLC.
08.2022 - Current
- Led troubleshooting and repair of complex equipment in diverse field environments.
- Mentored junior technicians, enhancing team efficiency and technical capabilities.
- Developed and implemented maintenance schedules to improve equipment reliability.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Customer interactions and solutions to satisfy production needs
- Engineering solutions on the fly
- Food safety
- Coordination with engineering departments
- Training of new hires
- Independence traveling logistics
- Responsible with company funds
- Thorough communication with fellow staff
- Start up procedures
- Detailed field service and start up reports
- Expense reports
- Customer support after hours
- Passport and real i.d. (regular flyer)
- Cross country service and travel
- Documentation and photography of completed work
- Produced extensive service reports.
- Performed annual service visits and completed preventive maintenance on systems.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
- Properly completed work reports for each field visit.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Tested systems, noting issues and completing preventive maintenance.
- Contributed to sales efforts by identifying upsell opportunities during service visits and effectively communicating benefits to customers.
- Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
- Provided exceptional customer support, resolving issues promptly to maintain satisfaction levels.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Coordinated logistics for complex projects involving multiple technicians and subcontractors, ensuring successful completion meeting project timelines.
- Provided troubleshooting and repair support to over [Number] customers weekly.
- Operated hand tools and power equipment according to company safety procedures.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Improved customer satisfaction with timely and effective resolution of technical issues.
- Increased equipment reliability through diligent monitoring, testing, and calibration activities.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Developed comprehensive documentation for each service visit, ensuring accurate record-keeping and efficient communication between team members.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Metal Fabricator
Hahnel Bros Co
Bangor, ME
03.2014 - 05.2016
- Utilized welding equipment and shop tools to safely complete predetermined operations .
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Lifted or moved materials and finished products using large cranes.
- Performed required maintenance on shop equipment and company vehicles to enable readiness for project use.
Field Technician and Fabrication
HVAC Services Inc.
Westbrook, ME
05.2005 - 08.2009
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Education
EPA 608 - Hvac-r
Northeast Technical Institute
Scarborough, ME06.2008
Skills
- Metal Welding
- Mechanical Repair
- Heavy Object Lifting
- Control Precision
- Hand and Power Tool Operation
- Facilities Painting and Repair
- Wiring Installation and Repair
- Cutting Torches
- Physical Strength and Stamina
- Problem Detection and Resolution
- Functional Part Calibration
- Equipment Dismantling
- Parts Lubrication
- Electrical Component Replacement
- Technical Documentation Interpretation
- Task Concentration
- Scheduled Maintenance
- Equipment Installation
- Facility Upkeep
- Device Calibration
- Safety Meetings
- Problem-Solving Ability
- Blueprint and Schematic Understanding
- Code Compliance
- Maintenance Processes
- DC Voltage
- Replacing Parts
- Voltage Testers
- Appliance Maintenance
- Mechanical Expertise
- Maintaining Clean Work Areas
- Pressure Washing
- Drywall Painting
- Training Junior Team Members
- Air Hammers
- Hydraulic Motors
- Supervising Technicians
- Maintenance Supervision
- Ventilation and Air Conditioning
- Servo Drives
- Troubleshooting Strengths
- Automotive Maintenance
- Safety Awareness
- Roofing Replacement
- Unit Readiness
- Predictive and Preventive Maintenance
- Training Personnel
- Punch Lists
- Parts Fabrication
- Metal Cutting and Shaping
- Computerized Maintenance Management
- Fall Prevention
- Removing Trash
- Machine Maintenance and Repair
- Recommending Solutions
- Diagnosing Malfunctions
- Visual Inspections
- Groundskeeping and Landscaping
Certification
Epa 608
OSHA 10
Aireal lift and fork truck certified
Timeline
Senior Field Service Technician
Nyle Systems LLC.
08.2022 - Current
Senior Maintenance Technician
Park 7 Group
06.2016 - Current
Metal Fabricator
Hahnel Bros Co
03.2014 - 05.2016
Field Technician and Fabrication
HVAC Services Inc.
05.2005 - 08.2009
EPA 608 - Hvac-r
Northeast Technical Institute