Dustin Ouren

• Assessed and identified issues and quickly resolved to restore functionality.
• Installed new systems and components according to service orders and manufacturer instructions.
• Removed malfunctioning components and replaced with new or refurbished parts.
• Maintained and repaired printers for clients across Delaware, Maryland, and Virginia.
• Analyzed complex technical problems using problem solving techniques such as root cause analysis or fault tree diagrams.
• Replaced defective mechanical and electrical parts
• Diagnosed and repaired copier hardware problems such as paper jams, toner replacement, scanner failure, fuser unit malfunctioning and other mechanical issues.
• Installed new copiers based on customer specifications and requirements.
• Maintained accurate records of customer transactions including invoicing, payment processing and scheduling follow-up visits if needed.
• Provided training to new users on how to operate the different models of copiers available.
• Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.
• Delivered products to customer locations on time.

My position as a PMEL Support Services Technician for the Mcdill AFB consisted of receiving, recording, and distributing TMDE work orders to technicians based on customers' requests for calibration services and per Site Manager direction.

• Maintained equipment listings, scheduled TMDE into the laboratory, and processed completed equipment to the customer.

• Recorded information (such as name, address, article to be repaired, or service to be rendered).

• Prepared work orders in PAMS (PMEL Automated Maintenance System) and distributed to work staff.

• Processed DD Form 1149’s and shipped TMDE items to other facilities as needed.

• Maintained all work orders; ensured accuracy and status of all submitted orders.

• Monitored and controlled movement of TMDE and parts to appropriate production/maintenance areas.

• Researched, ordered, and tracked replacement part orders; emailed/documented TMDE status follow-ups as needed.

• Taught Initial/Refresher PMEL Monitor training classes to convey program requirements.

• Coordinated and expedited flow of TMDE between sections in accordance with technician schedules and supervisor priorities.

• Maintained a clean and well-organized work area; performed additional duties as directed by Site Manager.

I started this business from the ground up in April of 2015. I service a list of clients with lawn care on a weekly basis. From mowing, weed whacking, edging, mulching, and fertilizing lawns for multiple customers.

• Maintain customers’ lawns to the inner workings of running a business.

• Set up weekly schedules and also did all weekly advertising.