Dustin Owen
Camas,WA
Summary
A results-driven and highly motivated professional with a proven track record of success across diverse industries. Possesses a strong blend of technical expertise, leadership, and communication skills. Demonstrated ability to adapt to evolving challenges, drive innovation, and deliver measurable results. Seeking opportunity to contribute expertise, foster growth, and excel within a forward-thinking organization. Committed to achieving both personal and company objectives while maintaining a strong focus on professional development and continuous improvement.
Overview
9
9
years of professional experience
Work History
Inheritor Services Associate
Fisher Investments
03.2024 - Current
- Coordinated with internal teams and external financial institutions to facilitate accurate and timely asset transfers for deceased clients.
- Executed administrative duties including managing team inboxes, mailing client documents, and supporting ongoing process improvements.
- Maintained high standards of confidentiality and professionalism while handling sensitive client information.
Help Desk Technician(Contract Work)
T-Mobile
10.2023 - 11.2023
- Worked in a team that successfully implemented a company-wide multi-factor authentication (MFA) tool, ensuring seamless adoption across various departments.
- Assisted end-users in the setup, configuration, and troubleshooting of YubiKey devices.
- Maintained a high level of customer service over the phone using Microsoft Teams.
Disabled Veterans Outreach Program Work Study
WorkSource Vancouver
01.2022 - 04.2023
- Responsible for updating and digitizing the Veteran's Resource Binder improving access to essential information and services.
- Regularly researched and compiled a comprehensive list of veteran-specific resources informing veterans about market conditions and employment prospects.
- Conducted regular research and analysis of local job markets, including employment sectors, demand for specific skills, and salary trends increasing the accessibility and usability of market reports.
Helicopter/Tiltrotor Maintenance
United States Air Force
03.2017 - 03.2021
- Led diverse multidisciplined teams in Aircraft Repairs Improving repair quality and turnaround time, ensuring aircraft were safe and operational.
- Conducted in-depth analysis of aircraft systems, including engines, avionics, and other critical components, improving readiness and reliability of aircraft.
- Coordinated and scheduled work assignments for a complex aircraft repair across multiple shifts and tasks. Ensured on-time completion and adherence to quality standards, resulting in a reliable and safe aircraft for operation.
Education
Bachelor of Arts in Business Administration - Management Information Systems
Washington State University
Vancouver, WA04-2023
Skills
- Research and Data Analysis
- Communication
- Microsoft Office Suite
- Time Management
- Cross-Team Collaboration
Timeline
Inheritor Services Associate
Fisher Investments
03.2024 - Current
Help Desk Technician(Contract Work)
T-Mobile
10.2023 - 11.2023
Disabled Veterans Outreach Program Work Study
WorkSource Vancouver
01.2022 - 04.2023
Helicopter/Tiltrotor Maintenance
United States Air Force
03.2017 - 03.2021
Bachelor of Arts in Business Administration - Management Information Systems
Washington State University
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