Dustin Palazzo

• Daily diagnostics and perform all types of repairing on gasoline and/or diesel engine, including major overhaul and rebuilding
• Coordination of all activities for assigned work scope with customer representatives.
• Technical Proficiency: Skilled in executing operations to make repairs and modifications to automotive equipment, adhering to approved engineered drawings and OEM practices.
• Recommend personnel actions related to assigned personnel in accordance with HMIS policies and procedures.
• Work directly with bargaining unit personnel in the field to maintain the continuity of safe operations.
• Manage diagnostics and resources within budget constraints, to ensure work is performed in a safe, cost-effective manner.
• Provide support to implement and manage work packages and work management processes for the organization.
• Ability to communicate effectively both in writing, verbally, and interface effectively with all levels of management.
• Capable of understanding, assembling, and implementing workflows, work packages, sequences, processes, and best practices.
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• Daily diagnostics and repairs on customer vehicles of various makes and models
• Prepare, process and coordinate work requests, prepare accurate cost estimates and obtain customer approvals related to those estimates.
• Plan and schedule resources as necessary to meet work priorities.
• Coordinate work flow in fleet services maintenance shop to ensure a steady loading of work to maintain backlog within targeted levels
• Lead Foreman for planning and scheduling work of operational employees.
• Daily use of computer systems, including Microsoft Office programs for work orders, emails, and diagnostic equipment
• Uphold dealership quality repairs of Engine, transmission, drivetrain, abs systems, and electrical
• Duties include working with routine and/or special detection equipment for Air Conditioning systems and engine diagnostics
• Handle customer walk-ins, address customer phone calls, and schedule appointments
• First line Foreman responsible for directing, managing, and producing results.
• Responsible for investigating and reporting all events and occurrences.
• Address customer and personnel complaints to achieve resolution
• Assist shop manager in overseeing the activities of maintenance personnel
• Proficient in interacting with operations and other customers at all levels.
• Prepare material requisitions, transfers, store orders, and work orders, as necessary to provide material and services
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• Daily diagnostics and repairs of fleet vehicles, including trucks, trailers, heavy equipment, and passenger vehicles
• Ability to understand and solve vastly different mechanical and electrical issues
• Recommend or initiate personnel actions, such as hires, promotions, transfers, or disciplinary measures as needed.
• Lead trainer for managing multiple employees to be knowledgeable with a formal Lock and Tag and electrical safety procedure.
• Conduct worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.

Perform certified brake repairs (disc and drum)

• Perform certified annual DOT inspections
• Use of different welding techniques to repair machinery in the shop and in the field
• Developing management worksheets using Manager Plus software
• Control, issue and maintain include appropriate property management practices
• Prepare material requisitions, transfers, store orders, and work orders, as necessary to provide material and services
• Maintain and control parts inventory as well as parts ordering from various companies in vast locations
• Perform procurement follow-up with vendors and technicians and arrange for material pickup and delivery
• Receive, issue, control and maintain equipment maintenance inventory parts, materials, shop spares and tools
• Handle customer service questions face-to-face and over the phone
• Use of Outlook Express to communicate with co-workers from other offices across the Northwest
• Coordination of all activities for the assigned work scope with customer representatives.
• Assigned to fill for the Responsible Manager in his absence, as well as train and supervise co-workers while working alongside them.

• Performed routine maintenance on trucks, trailers, forklifts, and metal bailing machine
• Operated various types of forklifts
• Operate truck scale and table scale for proper weight of materials
• Conduct and/or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
• Sorting, categorizing and preparing various scrap metals, wire and other materials
• Assisted in truck driver training
• Coordination of all activities for assigned work scope with customer representatives.
• Grade and process the customer’s materials and issue payouts.
• Work directly with personnel in the field to maintain the continuity of safe operations.
• Responsible to ensure work is performed in a safe, cost-effective manner.
• Possess the ability to direct, manage and produce results.

• Repaired and inspected chip haul trailers and trucks
• Interact with operations and other customers at all levels.
• Ensure work is performed in a safe, cost-effective manner.
• Perform diagnostics on engine, transmission and drivetrain issues
• Provide support to implement and manage work packages and work management process for the organization.
• Service and repair truck air conditioning
• Rebuild trailer floors and decking
• Repair and replace trailer tarping systems
• Properly handle truck driver complaints and document work orders accordingly.

• Minor auto mechanics
• Oil changes, brake repair, heating and cooling repair, transmission replacement, and suspension repair
• Use of All Data software for automotive repair guidelines and instructions
• Maintained shop organization and clean up
• Paint preparation on aircraft.
• Plan and schedule resources as necessary to meet work priorities.
• Experience planning and scheduling work of operational employees.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Manage personnel and resources within budget constraints.
• Ensure work is performed in a safe, cost-effective manner.
• Monitor employees' work levels and review work performance.