Dustin Patterson
Greenwood,IN
Summary
To seek and maintain full-time position the offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
12
12
years of professional experience
Work History
Medical Collections Manager
Phoenix Financial Services
10.2019 - 05.2024
- Coordinated closely with legal counsel when necessary to pursue legal action against non-responsive accounts.
- Optimized workflows within the department, streamlining processes to enhance overall productivity.
- Developed and implemented staff training programs to ensure consistent knowledge of industry best practices and regulatory requirements.
- Reduced outstanding account balances for the organization through persistent follow-ups and effective negotiation tactics.
- Overcame objections when customers were not able to pay full medical bill by offering other options and/or payment plans.
Team Lead
Busche Aluminum Technologies
05.2012 - 10.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Franklin Community High School
Franklin, IN05.2012
Skills
- Denial Resolution
- HIPAA Compliance
- Claim submission
- Staff Training and Development
- Payment Plan Negotiation
- Microsoft Excel
- Daily Workflow Improvement
- Key Performance Indicators (KPI)
Timeline
Medical Collections Manager
Phoenix Financial Services
10.2019 - 05.2024
Team Lead
Busche Aluminum Technologies
05.2012 - 10.2019
High School Diploma -
Franklin Community High School
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