Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dustin Pendergrass

Summary

Strategic and relationship-driven National Accounts Manager with over a decade of experience in building materials, roofing, and service operations. Proven ability to drive territory growth, lead sales teams, and act as a trusted advisor to clients. Skilled in CRM systems, contract negotiation, and cross-functional execution. Combines entrepreneurial drive with corporate experience to deliver customer-first solutions and long-term account retention.

Overview

25
25
years of professional experience

Work History

Owner

G.I. Steel Structures
04.2025 - Current
  • Analyzed industry trends to identify opportunities for expansion and competitive advantage. Grew from 2 states to 13 states within 3 months.
  • Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
  • Oversaw project management from design through construction, ensuring quality standards.
  • Developed strategic business plans to enhance growth and operational efficiency.

Executive President of Operations

Storm Pro Roofing / EcoSun HVAC
11.2024 - 04.2025
  • - Managed national operations across multiple branches with 25+ reps and field agents.
  • Directed strategic initiatives to enhance operational efficiency across roofing and HVAC divisions.
  • Analyzed market trends to inform decision-making, positioning company as a leader in roofing and HVAC solutions.
  • Led the successful expansion of business operations into new markets, resulting in increased revenue streams and long-term growth prospects.

Director of Roofing

HomePal
12.2022 - 11.2024
  • - Managed full lifecycle of residential/commercial roofing operations in excess of 5 million gross annually, emphasizing customer satisfaction through timely service delivery and clear communication.
  • - Collaborated with internal departments to develop customer engagement touchpoints post-project completion.
  • Oversaw roofing project planning and execution to ensure timely completion and quality standards.
  • - Led commercial and residential roofing operations across multi-city territories.


Owner

G.I. Construction Management
11.2017 - 11.2022
  • - Built and scaled a profitable startup, achieving $500K+ in first-year revenue by focusing on customer-first service and streamlined operations.
  • - Introduced customer experience KPIs to drive accountability and retention.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Account Manager

Moore Supply Company
04.2014 - 10.2017
  • - Managed B2B sales for a wholesale distributor of building materials.
  • Developed and maintained strong client relationships to ensure satisfaction and retention.
  • Managed account portfolios, optimizing service delivery and addressing client needs efficiently.
  • Negotiated contract terms with clients, ensuring alignment with company policies and maximizing profitability.

Critical Infrastructure Security Officer

Securitas Federal Dallas
07.2008 - 03.2014
  • - Completed weapons qualification with AR-15/M4 platform, Remington 870 pump-action shotgun, and Glock .40 caliber handgun in high-stress environments.
  • - Collaborated with federal agencies, including the U.S. Marshals Service, to support joint operations and maintain security protocol.
  • - Enforced federal access control procedures by verifying identification, credentials, and passes for entry into secure facilities.
  • Evaluated existing security systems, recommending improvements for increased efficiency.

Director of Customer Experience

Countrywide Home Loans
06.2005 - 07.2008
  • - Designed and launched a customer satisfaction guarantee initiative, resulting in a 20% boost in overall sales performance.
  • - Developed and led customer success initiatives, including escalation response and service recovery programs.
  • Developed and implemented strategies to increase customer satisfaction and retention rates.
  • Collaborated with executive leadership to align customer experience initiatives with organizational goals.

NBC NCO / Operations

Military Service
09.2000 - 02.2005
  • - Conducted reconnaissance in Iraq; trained units on survival and defense operations.
  • - Held leadership and logistics roles overseeing compliance and safety operations.
  • - Led unit operations, training, and logistics in high-pressure, high-stakes environments.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Arts - Transportation And Logistics Management

American Military University
Charles Town, WV
05-2016

Skills

  • Customer Experience Leadership
  • Escalation Management
  • KPI & Dashboard Reporting
  • CRM Optimization
  • Cross-Functional Collaboration
  • Relationship building
  • Business development
  • Project Management
  • Account Management
  • Customer relations

Accomplishments

  • Grew customer satisfaction by 15% and founded two profitable startups.
  • Created and applied automations and operational processes improvements that drove consistent month-over-month revenue growth and significantly increased repeat business.

Timeline

Owner

G.I. Steel Structures
04.2025 - Current

Executive President of Operations

Storm Pro Roofing / EcoSun HVAC
11.2024 - 04.2025

Director of Roofing

HomePal
12.2022 - 11.2024

Owner

G.I. Construction Management
11.2017 - 11.2022

Account Manager

Moore Supply Company
04.2014 - 10.2017

Critical Infrastructure Security Officer

Securitas Federal Dallas
07.2008 - 03.2014

Director of Customer Experience

Countrywide Home Loans
06.2005 - 07.2008

NBC NCO / Operations

Military Service
09.2000 - 02.2005

Bachelor of Arts - Transportation And Logistics Management

American Military University

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