Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dustin Powell

Clarksville,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Geospatial Intelligence Imagery Analyst

Army
Fort Campbell, KY
05.2021 - Current
  • Enhanced geospatial intelligence analysis by implementing advanced imagery techniques and tools.
  • Streamlined the production of intelligence reports by optimizing data processing and interpretation workflows.
  • Increased accuracy of target identification through meticulous image examination and exploitation.
  • Strengthened collaboration between analysts by sharing knowledge on emerging geospatial trends and technologies.
  • Expanded geospatial database by consistently updating relevant information for mission planning and execution.
  • Improved situational awareness for decision-makers with timely, accurate, and actionable geospatial intelligence products.
  • Conducted comprehensive terrain analysis to support military operations in complex environments.
  • Provided critical input for mission planning by accurately identifying key infrastructure and potential threats within specific areas of interest.
  • Reduced response time to emerging threats by proactively monitoring patterns of life using multi-sensor imagery systems.
  • Collaborated with other intelligence disciplines, integrating multi-source data into comprehensive assessments for increased accuracy and insight.
  • Delivered insightful briefings to senior leadership on current threats based on thorough review of available imagery.
  • Analyzed still and motion imagery and data to produce geospatial intelligence for military operations.
  • Provided technical recommendations and support documentation to aid in GIS process improvement.

Non-CDL Delivery Driver

Lowes Home Improvment
Mayodan, NC
11.2019 - 06.2020
  • Increased customer satisfaction by delivering orders on time and providing excellent service.
  • Maintained a clean driving record while transporting goods safely and efficiently.
  • Assisted in loading and unloading trucks for optimal delivery times and order accuracy.
  • Developed strong relationships with customers, addressing concerns and ensuring repeat business.
  • Conducted vehicle inspections daily, reporting any issues promptly for prompt resolution.
  • Managed inventory within the truck, ensuring accurate counts and proper organization of products.
  • Provided clear communication with team members to ensure smooth operations during deliveries.
  • Adhered to company policies and procedures while representing the company professionally on the road.
  • Improved route efficiency by utilizing GPS technology and planning optimal delivery sequences.
  • Resolved customer complaints quickly, maintaining a high level of professionalism at all times.
  • Completed paperwork accurately for each delivery, including proof of delivery documentation as required.
  • Trained new drivers on company protocols, safe driving practices, and efficient routing techniques.
  • Demonstrated flexibility in adapting to changing schedules or routing adjustments based on weather conditions or customer needs.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Filled out load paperwork and DOT-mandated log books.

Customer Service Associate

Lowes Home Improvment
Reidsville, NC
08.2017 - 06.2020
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.

Night Closer

Murphy USA
Wilkesboro, NC
02.2017 - 06.2017
  • Enhanced store security by conducting thorough closing procedures and ensuring all entrances were properly secured.
  • Streamlined end-of-day processes for improved efficiency and time management.
  • Maintained a clean and organized store environment by completing nightly cleaning tasks, leading to increased customer satisfaction.
  • Assisted in inventory management and restocking to ensure product availability for the following day''s sales.
  • Supported team members in daily tasks, fostering a collaborative work environment during closing hours.
  • Increased accuracy of financial records by diligently counting cash registers and preparing daily deposits.
  • Ensured timely completion of nightly duties, allowing staff to leave on schedule each night.
  • Provided excellent customer service during late hours, addressing issues promptly and professionally.
  • Reduced shrinkage by implementing effective loss prevention strategies during store closing routines.
  • Contributed to positive employee morale by fostering open communication among night staff members.
  • Handled escalated customer concerns calmly and effectively, resolving issues before store closure each night.

Caterer

Sodexo Food Service
Boiling Springs, NC
10.2015 - 11.2016
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
  • Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
  • Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
  • Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Participated in food tastings and taste tests.

Cashier

Food Lion
Eden, NC
06.2014 - 11.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

Associate of Science - Intelligence Studies

Cochise College
Sierra Vista, AZ
02.2022

Master of Science - National Security Studies

Liberty University
Lynchburg, VA
05.2021

Bachelor of Science - Strategic Intelligence

Liberty University
Lynchburg, VA
05.2020

Associate of Science - Criminal Justice

Rockingham Community College
Wentworth, NC
05.2019

Skills

Imagery Analyst

  • Map Reading
  • National Security
  • Data Collection Techniques
  • Geographic Information Systems (GIS)
  • Geospatial Analysis
  • Imagery Interpretation
  • Geospatial Intelligence Reporting
  • Terrain Analysis
  • Data Management
  • Data Entry

Customer Service

  • Money Handling Abilities
  • Problem-Solving Abilities
  • Product Sales
  • Sales Closing
  • Sales Expertise
  • Project Management Abilities
  • Product and Service Solutions
  • Microsoft Outlook
  • Account Management

Timeline

Geospatial Intelligence Imagery Analyst

Army
05.2021 - Current

Non-CDL Delivery Driver

Lowes Home Improvment
11.2019 - 06.2020

Customer Service Associate

Lowes Home Improvment
08.2017 - 06.2020

Night Closer

Murphy USA
02.2017 - 06.2017

Caterer

Sodexo Food Service
10.2015 - 11.2016

Cashier

Food Lion
06.2014 - 11.2016

Associate of Science - Intelligence Studies

Cochise College

Master of Science - National Security Studies

Liberty University

Bachelor of Science - Strategic Intelligence

Liberty University

Associate of Science - Criminal Justice

Rockingham Community College
Dustin Powell