Dustin Powell
Clarksville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Geospatial Intelligence Imagery Analyst
Army
Fort Campbell, KY
05.2021 - Current
- Enhanced geospatial intelligence analysis by implementing advanced imagery techniques and tools.
- Streamlined the production of intelligence reports by optimizing data processing and interpretation workflows.
- Increased accuracy of target identification through meticulous image examination and exploitation.
- Strengthened collaboration between analysts by sharing knowledge on emerging geospatial trends and technologies.
- Expanded geospatial database by consistently updating relevant information for mission planning and execution.
- Improved situational awareness for decision-makers with timely, accurate, and actionable geospatial intelligence products.
- Conducted comprehensive terrain analysis to support military operations in complex environments.
- Provided critical input for mission planning by accurately identifying key infrastructure and potential threats within specific areas of interest.
- Reduced response time to emerging threats by proactively monitoring patterns of life using multi-sensor imagery systems.
- Collaborated with other intelligence disciplines, integrating multi-source data into comprehensive assessments for increased accuracy and insight.
- Delivered insightful briefings to senior leadership on current threats based on thorough review of available imagery.
- Analyzed still and motion imagery and data to produce geospatial intelligence for military operations.
- Provided technical recommendations and support documentation to aid in GIS process improvement.
Non-CDL Delivery Driver
Lowes Home Improvment
Mayodan, NC
11.2019 - 06.2020
- Increased customer satisfaction by delivering orders on time and providing excellent service.
- Maintained a clean driving record while transporting goods safely and efficiently.
- Assisted in loading and unloading trucks for optimal delivery times and order accuracy.
- Developed strong relationships with customers, addressing concerns and ensuring repeat business.
- Conducted vehicle inspections daily, reporting any issues promptly for prompt resolution.
- Managed inventory within the truck, ensuring accurate counts and proper organization of products.
- Provided clear communication with team members to ensure smooth operations during deliveries.
- Adhered to company policies and procedures while representing the company professionally on the road.
- Improved route efficiency by utilizing GPS technology and planning optimal delivery sequences.
- Resolved customer complaints quickly, maintaining a high level of professionalism at all times.
- Completed paperwork accurately for each delivery, including proof of delivery documentation as required.
- Trained new drivers on company protocols, safe driving practices, and efficient routing techniques.
- Demonstrated flexibility in adapting to changing schedules or routing adjustments based on weather conditions or customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Filled out load paperwork and DOT-mandated log books.
Customer Service Associate
Lowes Home Improvment
Reidsville, NC
08.2017 - 06.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
Night Closer
Murphy USA
Wilkesboro, NC
02.2017 - 06.2017
- Enhanced store security by conducting thorough closing procedures and ensuring all entrances were properly secured.
- Streamlined end-of-day processes for improved efficiency and time management.
- Maintained a clean and organized store environment by completing nightly cleaning tasks, leading to increased customer satisfaction.
- Assisted in inventory management and restocking to ensure product availability for the following day''s sales.
- Supported team members in daily tasks, fostering a collaborative work environment during closing hours.
- Increased accuracy of financial records by diligently counting cash registers and preparing daily deposits.
- Ensured timely completion of nightly duties, allowing staff to leave on schedule each night.
- Provided excellent customer service during late hours, addressing issues promptly and professionally.
- Reduced shrinkage by implementing effective loss prevention strategies during store closing routines.
- Contributed to positive employee morale by fostering open communication among night staff members.
- Handled escalated customer concerns calmly and effectively, resolving issues before store closure each night.
Caterer
Sodexo Food Service
Boiling Springs, NC
10.2015 - 11.2016
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in food tastings and taste tests.
Cashier
Food Lion
Eden, NC
06.2014 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
Associate of Science - Intelligence Studies
Cochise College
Sierra Vista, AZ02.2022
Master of Science - National Security Studies
Liberty University
Lynchburg, VA05.2021
Bachelor of Science - Strategic Intelligence
Liberty University
Lynchburg, VA05.2020
Associate of Science - Criminal Justice
Rockingham Community College
Wentworth, NC05.2019
Skills
Imagery Analyst
- Map Reading
- National Security
- Data Collection Techniques
- Geographic Information Systems (GIS)
- Geospatial Analysis
- Imagery Interpretation
- Geospatial Intelligence Reporting
- Terrain Analysis
- Data Management
- Data Entry
Customer Service
- Money Handling Abilities
- Problem-Solving Abilities
- Product Sales
- Sales Closing
- Sales Expertise
- Project Management Abilities
- Product and Service Solutions
- Microsoft Outlook
- Account Management
Timeline
Geospatial Intelligence Imagery Analyst
Army
05.2021 - Current
Non-CDL Delivery Driver
Lowes Home Improvment
11.2019 - 06.2020
Customer Service Associate
Lowes Home Improvment
08.2017 - 06.2020
Night Closer
Murphy USA
02.2017 - 06.2017
Caterer
Sodexo Food Service
10.2015 - 11.2016
Cashier
Food Lion
06.2014 - 11.2016
Associate of Science - Intelligence Studies
Cochise College
Master of Science - National Security Studies
Liberty University
Bachelor of Science - Strategic Intelligence
Liberty University
Associate of Science - Criminal Justice
Rockingham Community College